Information Technology Technical Support, Junior Software Test Analyst

JOSEPH R. GORGONIA

Address: #** ****** **. *** ********** Phase 6 Greenwoods Exec. Village, Pasig City

Mobile Number: +63-910*******/ 920******* Email Address: ************@*****.***

CAREER OBJECTIVE:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

EDUCATIONAL BACKGROUND:

Tertiary

CAMARINES SUR POLYTECHNIC COLLEGES

Bachelor of Science in Information Technology

Nabua, Camarines Sur

S.Y. 2011-2015

Secondary

BALATAN INSTITUTE

Siramag, Balatan, Camarines Sur

S.Y. 2009-2010

WORK EXPERIENCE/ TRAINING EXPERIENCES:

SMART Communications (WIFUN INC.)

7/F Rufino Tower, Ayala Avenue, Makati City

Position: Technical Support Specialist / Software Quality Assurance Specialist

Duties:

Responsible for Level 3 support, maintaining the stability of Wi-Fi services on sites, router configurations, monitoring cloud app servers, compilation of team reports, conduct on site troubleshooting and via phone and e-mails, coordinate to contact person on site, creates activities data, manages and document overall technical reports, handle and administer specific monitoring support tools, implement patch of new projects.

Validate business rules and scope of the requirements for testing. Provide updates to the entire development team on the progress and errors encountered during the testing activity and escalate issues and concerns to the Test lead with regards to the testing activities, release daily testing status. Ensure that testing shall be completed on time.

Internships:

SMART Communications (WIFUN INC.)

7/F Rufino Tower, Ayala Avenue, Makati City

January – March 2015

Duties:

Coordinates with Test lead on the UAT activities/procedures to conduct. Provide updates to the entire development team on the progress on the testing. Also, conduct on site test with Testing Team using different devices.

Bureau of Internal Revenue No. 066

Iriga Branch, Iriga City, Camarines Sur

Duties:

Validate various reports and performs tallying of the details. Assist clients on the requirements/inquiries on BIR documents. Coordinates with different department on the submission of various documents (CAR). Encode tax mapping documents. Provide daily status and report to immediate supervisor.

Department of Labor and Employment

"Summer Job: Special Program for the Employment Students (SPES) 2011-2014"

Balatan, Camarines Sur

SKILLS:

Knowledge in Computer and Router Troubleshooting, computer network and security.

Knowledge in Database Structured Query Language (SQL) on MySQL/SQLyog

Knowledge in Visual Basic.net

Knowledge in Database Management System

Knowledge in HTML Web Design

Knowledge in Photo Editing

Knowledge in Software Development Life Cycle

Knowledge in UAT using Selenium IDE

Certificates / Eligibility:

Computer Hardware Servicing (NCII) Passer

TESDA - September 2014

Seminars Attended /Organized:

Ruckus AP/SCG Operations Training

Fujitsu Philippines, Inc.

United Life Building, Makati City - September 2016

Organized “Computer-Aided Assessment Training for Students and Computer Teachers of Montessori Children’s House of Learning”

Nabua, Camarines Sur - September 30-October 13, 2014

4th Bicol Youth Congress in Information Technology

“Explore, Learn, Upgrade. Get into the Heart of IT”

Camarines Sur Polytechnic Colleges - November 14-15, 2013

11th Philippine Youth Congress in Information Technology

SMX Convention Center, Pasay City- September 2013

2nd ICT Teambuilding Workshop

“Penetrating the Values of Teamwork beyond the Emergence of Tech”

Camarines Sur Polytechnic Colleges - July 25, 2012

2nd Bicol Youth Congress in Information Technology

Camarines Sur Polytechnic Colleges - November 2011

ICT Teambuilding Workshop

“A Way of Enhancing Quick Mind and Camaraderie”

Camarines Sur Polytechnic Colleges - July 27, 2011

CHARACTER REFERENCES:

(Upon request.)

Contact this candidate