IT Computer Technician Data Entry

**** **** ****** **, *** Rancho, NM ***** 505-***-**** ********@*******.***

Objective

Obtain a position in a technical support role that will also offer professional growth and will leverage my past work experience and workplace skills to promote teamwork and company success.

Skills

Installation, Configuration, Upgrading-System modules, devices, subsystem components, basic boot sequence/methods, managing drivers.

Diagnosing and Troubleshooting-Identifying, eliciting inputs, isolating problems, recognize/interpret and correct common error codes, start-up messages.

Preventative Maintenance-Identifying types, issues, procedures for protection.

Motherboard, Processors, Memory-Characteristics of chips, RAM, motherboards, CMOS.

Printers-Concepts, operations/components, care and servicing.

Basic Networking- Concepts, functions, repairs, connectivity, internet concepts, basic internet setup.

Operating System Fundamentals-OS, types, concepts, creating, viewing, managing files, disks.

Experience

Convergys, Inc. 8/2015 to 9/2016

Customer Support Specialist Rio Rancho, NM

Fielded incoming customer support billing calls. Conferred with customer, to receive orders for installation, turn-on, discontinuance, or change in service. Completed contract forms, prepares change of address records, and issues discontinuance orders. Resolved billing or service complaints and referred grievances to designated departments for investigation. Determined charges for service requested. Solicited new or additional services.

Accounting Plus 6/1999 to Present

Accounting Services Owner Rio Rancho, NM

Part-time small business bookkeeping services; Maintain historical financial data utilizing Peach Tree Software; Prepare monthly sales tax reports; Prepare after-the-fact Payroll Journal entries, complete quarterly payroll reports; Post entries to General Ledger; Prepare monthly accounting and financial reports; Prepare Federal and State Income Tax Returns. Self-employment.

Kforce 2/2015 to 2/2015

Migration Specialist Tampa, FL

Migration project of 1500 desktop systems and 500 laptop systems. Configured 20 build stations in preparation for migration imaging.

Provisions Group, LLC 9/2014 to 10/2014

XP Migration Support Technician Franklin, TN

Migration project of hospital desktop and laptop systems from Windows XP to Windows 7 OS. Participated on a team of 4-8 techs/engineers.

ComputerNet Resource Group 7/2014 - 9/2014

Migration Specialist Highpoint, NC

Upgrade migration from Windows XP to Windows 7 Enterprise on 900 desktop systems. Verified compliance with company’s IT security policies and software up to date.

CompuCom-Excel 3/2004 – 2/2014

PC Technician Level lll Rio Rancho, NM

Assisted Data Center Technicians, PC Service Center, and Dedicated Technician positions. Performed custom non-standard builds, motherboard replacements, profile clean-up, patch installations, system upgrades, system refreshes, special application installs, PC repairs, and assisted with server installs and configuration. Conducted system orientation for new users. Performed OS installs and configured systems for single and multi-users. Performed data migrations, dial-up and wireless connectivity configuration. Performed desk-side system installs. Supported 50 Site Gas and Chemical PDA systems by performing troubleshooting and rebuilds. Utilized Information Technology Service/Asset Management Software. Remedy Global Event Management System (GEMS) version 5.0; Peregrine Asset Center version 3.60.

Sotec Resources 6/2003 – 9/2003

Data Entry Sterling, VA

Performed Manual Data Entry tasks of confidential personnel data for the Reserve Component Automation System (RCAS) Advanced Mobilizations Capability Study conducted in support of the New Mexico Army National Guard mobilization planning, execution and mission readiness for national defense.

Gateway Inc. 10/1999 – 1/2002

Technical Support Professional Rio Rancho, NM

Established customer rapport, formulated, motivated and directed inbound calling clients to obtain solutions; Diagnosed, analyzed, repaired and solved personal computer technical issues; gained proficiency in call control, reduced call time and improved customer service; And arranged system servicing or part replacements as appropriate after troubleshooting computer system. Demonstrated effective interpersonal communication ability to solve problems and create client satisfaction.

Education

University of New Mexico Albuquerque, NM

Degree: Bachelor of Arts, Psychology

Training and Development

Managing a Windows 2000 Network – 40 hrs – UNM

Windows 2000 Network Infrastructure -- 40 hrs – UNM

Windows 2000 Professional and Server -- 40 hrs – UNM

Network + -- 40 hrs – UNM

Certifications

MCP #2804987, COMPTIA A+, IBM, HP

United States Army Veteran

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