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Customer Service Administrative Assistant

Location:
Fort Campbell, KY, 42223
Salary:
Within budget constraints
Posted:
November 01, 2016

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Resume:

Cornelious Montague Kenan

***** ****** *****, **** ********, KY, 42223

808-***-**** (cell)

270-***-**** (wk)

acxcas@r.postjobfree.com

Administrative Assistant

Objective: Seeking an administrative assistant position at a professional staffing firm in need of a team member with proven organizational skills, documented record of accomplishment in administrative management and clerical functions, knowledge in office systems, and experience in multi-tasking operations.

Summary of Qualifications

Supervision & Leadership Software Utilization Organizational Abilities Problem Solver Critical Thinker Customer Service Communication Skills Resilience Time Management Human Resource Management Quality Control Analysis Detail-Oriented

Administrative Duties

●Supervised staff with various tasks such as answering the phone, scheduling appointments, taking messages and assisting clients with questions

●Supports office needs by creating education folders, making copies, shredding paper charts and documenting office inventory

●Provided automation/typing support of 54 WPM for the office. Communicated professionally with coworkers both in and outside of the company

●Responsible for researching, documenting and communicating with staff of incomplete government required trainings

●Ability to use a government computer due to my clearance level through the Personnel Security Investigation Center of Excellence (PSI-CoE) Conferred with customers by phone or in person, took or entered orders, and canceled gift cards/accounts

Electronic Mail and Messages

●Transmitted, received, and acknowledged electronic mail communication and made distribution as necessary.

●Determined when e-mail was an efficient way of communicating and wrote e-mails that successfully conveyed messages to the intended audience

●Strove for clarity and brevity in writing, used paragraphs to separate thoughts, and stated the desire outcome at the end

Wrote effective emails boosting company productivity.

Analytical and Technical Skills

Sought after by superiors because of his staunch reliability and meticulous attention to detail.

Worked with office software programs including spreadsheets, databases, word processing and graphic presentations software

Assisted with typing and formatting presentations, reports, manuals, and newsletters

Professional Experience

The United States Army 08/1989-Present

Operations Sergeant Major: 09/2015-Present (Ft. Campbell, KY)

Has the ability to process numerous types of documents and various administrative activities utilizing office automation software and systems (Microsoft Outlook, word, Excel, PowerPoint, and Adobe PDF).

Battalion Operations Sergeant: 08/2011-08/2015 (Hawaii)

Efficiently processed over 250 school applications with zero no shows and a 99% graduation rate. Provided customer service to 18 units and, one of the largest customer service bases in United States Army Hawaii with over 10,000 customers.

Troop First Sergeant: 02/2009-08/2011 (Germany)

Mentorship was directly responsible for one of the two NCO's in the Regiment inducted into the prestigious Sergeant Morales Club. Keen insight and creative ability to match needed schools with key personnel increased the unit's ability to perform its mission and increased unit Mission Essential Tasks Lists (METL) proficiency insurmountably.

Assistant Operations Sergeant: 07/2008-01/2009 (Germany)

Contributed immeasurably to the success of building a free and democratic nation for the citizens of Iraq and to the efforts to win the Global War on Terrorism.

Platoon Sergeant: 04/2006-06/2008 (Germany)

Resolved over 500 personnel discrepancies ranging from complex pay and entitlement issues, to multifaceted Soldier’s personnel actions. Developed a matrix to manage and track 423 personnel actions submitted to his higher Headquarters for processing that resulted in 100% actions resolution.

Education

High School Diploma-Wallace Rose Hill High School, 602 High School Road, Teachey, NC 28464

Professional Publications:

Hawaii Army Weekly Article- June 2013

Article uploaded on separate document.

Training Coursework and Certifications:

Company Commander/First Sergeant Course-April 2009

Commander Safety Course-November 2006

Senior Leaders and Management Development Course-August 2004

Advanced Leadership and Management Development Course-February 1996

Leadership and Management Development Course-April 1992

References

NAME EMPLOYER TITLE PHONE EMAIL

Lorenzo Gibbs US Army First Sergeant 315-***-**** acxcas@r.postjobfree.com

Derrick Draper US Army Operations Officer 931-***-**** acxcas@r.postjobfree.com

Scott Suiter US Army Sergeant Major 337-***-**** acxcas@r.postjobfree.com

Duvon Grady US Army Schools NCOIC 912-***-**** acxcas@r.postjobfree.com

Candi Watkins Oceanic Cable Sales 808-***-**** acxcas@r.postjobfree.com

Honors & Awards

For outstanding distinction and devotion for over thirty years of military service culminated in being presented the Meritorious Service Medal

Received top award as a professional Armor Cavalry Leader - Inducted into the Order of St. George Armor Association

Planned and implemented direct and indirect marketing activities, including mass media campaigns while as an Army Recruiter, resulted in recognition of the highest top Army Recruiter Awards: Glenn E. Morrel Medallion and Army Recruiter Ring of Excellence

Enforced administrative controls during military operations in Operation Iraqi Freedom/Operation Enduring Freedom; awarded two (2) Bronze Star Medals



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