Manager Information Technology

Bryant D. Harrison

**** ******* ***** *********, *** #1612~ Kennesaw, GA 30144

404-***-**** ~ ***************@*****.***

OVERVIEW OF QUALIFICATIONS

•Skilled, highly accomplished technology professional, offering a unique blend of experience in System Administration, Network Technologies and Records Management within the Department of Defense industry.

•Credited with successful implementation of one of the most reliable Helpdesk operations in Kuwait, with unsurpassed levels of customer satisfaction and response time.

•Extensive experience in Records Management encompassing the entire life cycle, from the time they are created to their eventual disposal.

•Well-versed with data work flows, managing security, software migration, upgrades, and maintaining and customizing business solutions

•Demonstrated ability to lead sessions with the stakeholders to refine business requirements and to translate the requirements into documented technical requirements and designs.

•Superior communication skills, easily interacts with executives, regulatory agencies, clients, vendors, and staff.

•Recipient of various Coins and Awards from Army Generals. Active Secret Clearance since September 22, 2010

TECHNICAL ACUMEN

Microsoft Active Directory Microsoft SharePoint (2013 and 2010) Remote Desktop McAfee HBSS

Citrix BitLocker Encryption Retina Network Security Scanner ForeScout CounterACT TCIP

VMware Microsoft Server (2003 and 2008 R2) Microsoft Office Suite (2007, 2010 and 2013)

Microsoft System Center Configuration Manager 2007 SharePoint Designer (2013 and 2010)

DNS WINS SQL Server (2012 and 2008 R2) Zenprise Software Print Server

SharePoint (2013 and 2010) InfoPath (2013 and 2010) Idera AvePoint F5

Lync 2013 EqualLogic Netapp Remedy

EMPLOYMENT HISTORY

United States Army, Shaw Air Force Base Sumter, SC

May 2013 – Present

Records Manager

•Assistant to the U.S. Army Central Records Administrator and Command Records Manager.

•Provide technical, program and analytical advice in the operations and management of the organizations Records Management Program, Freedom of Information Act and Privacy Act programs.

•Manage the U.S. Army Central program for the proper and timely disposition of records, including developing new and revising existing records schedules for unique files.

•Assist in managing Department of the Army programs to include Records Management, Army Records Information Management Systems (ARIMS), and Freedom of Information Act.

•provide comprehensive SME and guide us through proper management of the ZLUA application and configurations.

•Official Transfer and Shipping clerk for Army official records to National Administration and Records Archives (NARA).

•Retire non-current records to agency staging and holding areas or to the NARA.

•Expert level knowledge/experience using the ZL Unified Archival application

•Transfer permanent records to the National Archive and ensure appropriate disposal of temporary records.

•Train, evaluate and assist members of the records management structure in the accomplishment of command objectives.

•Direct command-wide programs to ensure adequate documentation of unit functions, actions, transactions, and decisions.

•Maintain liaisons and coordinate record transfers, retirements and retrieval with Federal Records Centers, local NARA offices and the Army Electronic Archives.

•Skilled at typing 65 words per minute

Bryant D. Harrison Page 2

PROFESSIONAL EXPERIENCE

(Continued)

United States Army, Fort Gordon, Augusta, GA

February 2012 – May 2013

Information Technology Specialist

Leveraged technical knowledge in troubleshooting and resolving client issues and server virtualization on both classified and unclassified networks

Utilized the Microsoft System Center Configuration Manager 2007 to apply daily patches on computers and servers

Applied Retina Network Security Scanner and ForeScout CounterACT to strengthen system security through the application of security patches

Experienced and very detailed working with Active Directory

Earned recognition for consistently reaching the highest ticket closure amount and the fastest resolution time for 14 successive months

Maintained compliance with software technical implementation guidance to manage and maintain 85 VMware, Windows Server 2008 R2 servers

Working knowledge of SQL and creating inquires

Accurately managed four print servers and 300 printers concurrently

United States Army, Afghanistan

September 2010 – February 2012

Information Technology Specialist

•Served as the primary technical resource and subject matter expert in resolving a wide range of highlevel technical issues, including network, server, and application errors; as well as in disseminating critical information across various departments and support levels

•Established a team of six (6) and developed processes and procedures for day-to-day operations.

•Oversaw the maintenance of systems during military exercises across multiple locations.

•Utilized AvePoint to replicate data between headquarters and multiple remote locations.

•Developed a training plan and created learning content to deliver training to users.

•Coached and influenced team performance to exceed standards for quality, efficiency, and security.

•Interacted with users to gather requirements to ensure delivery of a robust, scalable solution that matched requirements. Utilized SQL Server 2005, SharePoint 2007 & 2003 and Windows Server 2003 technologies.

•Formulated and implemented business continuity plans for SQL and SharePoint, with emphasis on zero downtime.

•Received two recognition awards and four (4) coins.

ACADEMIC BACKGROUND

GEORGIA SOUTHERN UNIVERSITY, Statesboro, Georgia

•AA in Business Administration, 2009

INDEPENDENCE UNIVERSITY, Phoenix, Arizona

•Bachelor of Business Administration, BBA, Expected 2016 Area of emphasis: Technology

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