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Customer Service Office Assistant

Location:
North Attleborough, MA
Posted:
November 01, 2016

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Resume:

Education

AS in Business Administration and Management; Colorado Technical University-Kansas City, MO; September 2009

BS in Accounting; Anthem College Online- Anthem, AZ; In-Progress. 96 Semester Hours

Key Skills

Microsoft Applications

Bilingual (English/Spanish)

Typing 50-55 WPM

Administrative Support

Policies & Procedures

Warehouse Operations

QuickBooks

Payroll

Inventory Management

cash register

Experience

Amazon Bos5 sortation warehouse 10/13/16 - Present

Wrap down

oWrapping down all the palettes

Staging

oScanning and moving palettes to the truck destination

Highlander Laundromat 09/30/2015 - Present

Atendente

Assist with customers

Wash, dry, and fold customers laundry that get drop off

Assist with any change needed

Assist with any machine problems or concerns

Mcdonalds 04/14/14- Present

Cashier

Crew-trainer

Runs for front and drive-thru

Takes food and drink orders at counters or drive-through windows; accept payment from customers, and make change as necessary.

Monitor supplies or food items and restock as necessary to maintain inventory.

Ensures display cases are to company standards and professional in appearance

Production:

oSandwiches

oSalads

oAnd any backup food needed

Wendy's 10/30/2013-12/09/2014

Cashier

Takes food and drink orders at counters or drive-through windows; accept payment from customers, and make change as necessary.

Monitor supplies or food items and restock as necessary to maintain inventory.

Ensures display cases are to company standards and professional in appearance

Production:

oSandwiches

oSalads

oAnd any backup food needed

Burger King 12/1/2012- 10/29/2013

Cashier

Takes food and drink orders at counters or drive-through windows; accept payment from customers, and make change as necessary.

Monitor supplies or food items and restock as necessary to maintain inventory.

Ensures display cases are to company standards and professional in appearance

Staffing Alliance/ Maidenform Warehouse 4/30/2012 - 8/15/2012

Expeditor/ Re-stocker

Expedited and facilitated the flow of materials to and from the various departments at a job site.

Inspected goods upon delivery to ensure the proper level of quality, quantity, and ensured adherence to product specifications.

Ensured proper labeling of boxes, and restocking of merchandise.

McDonald 's 4/30/2012 – 10/26/2012

Cashier

Communicated with customers regarding orders, comments, and complaints.

Placed customers’ food and beverage orders and packaged to-go food items as necessary.

Monitor supplies or food items and restock as necessary to maintain inventory.

International House of Pancakes (IHOP) 4/2011 – 4/2012

Waitress/ Cashier

Took patrons' orders as requested and enter into computers for transmittal to kitchen staff.

Ensured food and beverages were prepared correctly and delivered to the proper tables.

Prepared itemized checks showing proper total meal costs and sales taxes and collected payments from customers with zero loss of revenue.

Fed/ Ex 5/15/2010 - 3/2/2011

Fed/ Ex- Hatch Staffing 9/21/2007- 5/14/2010

Small Package and Bundle Sorter Clerk (SPBS Clerk)

Directed items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.

Bundled, labeled, and routed mail to designated areas depending on destinations and according to established procedures and deadlines.

Operated various types of equipment such as computer scanning equipment.

H&R Block 2/15/2009- 6/12/2009

Client Services Representative (Seasonal)

Served as a translator for Spanish speaking clients.

Scheduled and confirm appointments, check in clients, and effectively manage client flow in a tax office.

Provided clients with completed tax returns and checks.

JTS Gonzalez Cleaning 9 /1/2007- 2/14/2009

Office Assistant/ Payroll Specialist

Compiled financial, tax, and payroll reports for both internal and external purpose; submitted to supervisor for review.

Set up and managed paper and electronic filing systems, maintaining documents such as attendance records, correspondence, and other material vital to the company’s success.

Scheduled and confirmed appointments for clients, customers, and supervisors by flawlessly maintaining the scheduling and events calendars.

Kohl’s Department Store 8/2004- 8/2008

Cashier

Provided impeccable customer service while ringing orders, and received payment by cash, credit cards, or other applicable forms.

Maintained a clean and orderly checkout station, showing pride in the store, product, and service.

Stocked shelves, returned unwanted merchandise, and marked price changes on shelves and displays.



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