Customer Service Microsoft Office

Summary: To be able to be allowed to show of my skills and abilities for a company in which I could also provide my Skills and Experience to provide exceptional customer service.

Highlights:

Cash handling experience

Microsoft Office applications

Self-motivated

Knowledge with Opera Systems / HotSos Bilingual

Relationship- building

Data entry

Typing 25 wpm

Extraordinary communicator

Very punctual

Professional

Experience:

Banquet Captain

Bay Harbor Towers.

(September 2012 – July 2016)

Oversaw all functions in multiple banquet and dining room facilities.

Managed and directed all facets of numerous corporate and social events including high profile 350 person galas, elegant weddings and business dinners.

Supervised, lead, motivated and trained banquet staff of up to 40 ensuring consistent high quality food and service standards.

Maintained contact with kitchen staff, management, serving staff, and customers.

Banquet Captain

Miami City Club.

(January 2006 - August 2012)

Trained new employees by providing knowledge of specific standards and polices.

Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.

Managed food delivery for 300+ guests for especial events.

Coordinated communication and managed team execution and standards between all teams to ensure successful events and high customer satisfaction.

Banquet Captain

Loews Hotel Miami Beach.

(November 1998 - December 2005)

Managed up to 60 people at a given time.

Managed and led Banquet and Catering events with additional responsibilities of maintaining Service & Quality standards across all service groups.

Awarded for maintaining a strong client relationship increasing customer loyalty and positive feedback.

Trained and established client service standards.

Education:

High school, November 1978

San Calixto, La Paz, Bolivia

GPA 3.0

Reference

Javier Velarde Banquet Captain Telephone# 305-***-****

Armando Acuna Store Owner Telephone# 305-***-****

Jason Sliman Director of Banquet Telephone# 305-***-****

Contact this candidate