Post Job Free

Resume

Sign in

Customer Service Supervisor

Location:
New Haven, CT
Salary:
open
Posted:
November 03, 2016

Contact this candidate

Resume:

Carlos L. Johnson

*** ********* ******

New Haven, CT 06519

203-***-****

acxc9t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

* ***** ********** ** * warehouse-performing inventory handling and stocking.

7 years experience operating power equipment such as forklifts, order pickers, and reach trucks.

5 years maintence experiance

Knowledgeable in project management, with 4 years experience performing product merchandizing including reading planograms

More than 6 years as a customer service associate

Moderate Computer skills; Microsoft word, Excel, Power point and Photoshop

More than 8 years quality customer service and sales

2 years Home delivery

WORK EXPERIENCE

Lowes Home Improvement Store Milford, CT 5/04-7/16

Warehouse/Customer Service sale associate

Responsible for distributing and stocking merchandise throughout the store including caring for store equipment and cleaning hazardous materials spills. Also responsible for providing excellent customer service by greeting customers and assisting customers in locating, selecting, demonstrating, and loading of merchandise. I also performed the duties of a receiving clerk which entailed:

Count, weigh or measure items of incoming shipments in order to verify information against invoices, orders, bills of lading or other records

Assemble cardboard or wooden containers or select preassembled containers

Insert items into containers

Examine and unpack incoming shipments; record shortages and reject damaged items

Route items to various departments

Examine incoming shipments to ensure they meet specifications

Operate lift truck or hoist shipments from shipping and receiving platform to storage area

Check in inbound inventory and administer the processing

Trace and track shipments to ensure timely delivery

Responsible for monitoring the returns process

Sort, count, identify, verify and track all material by utilizing the packing slips, bill of lading records and scan gun to maintain accurate inventory records

Verify receipts and log them according to required procedures

Investigate and resolve situations where items received are not properly documented in the daily receipt log

Regularly enter inventory data into System on a timely basis

Assist management in recycling material in the warehouse

Cooperate with representatives from other departments in the organization to provide warehouse information as requested

Perform regular material warehouse audits to ensure that material is undamaged and maintained neatly throughout the warehouse

Advise management of cycle count issues on a timely basis

Ensure that all documents and material received in the warehouse are of satisfactory quality

Safely utilize forklifts, power jacks to move warehouse materials according to proper safety instructions and as directed

Laundry Worker 6/07-8/12

Five Star Laundromat

New Haven, CT 06519

Organized linen carts for washing and drying.

Oversaw various laundry projects as necessary.

Cleaned laundry equipment and work areas on a regular basis.

Maintained task records and time sheets for submission to supervisor.

Assisted in training of new laundry staff on a regular basis.

Responsible for reporting any safety or fire hazards to the immediate supervisor and observes prescribed safety practices in the performance duties and the operation of machines.

Using a manually operated marking machine in the proper identification of hospital linens.

Bagging small or fragile items.

Classifying and segregating soiled articles into groups according to various washing requirements.

Catching, folding and stacking the articles.

Separating rough dried laundry by type and folds in accordance with established procedures.

Assisting the immediate hanging of durable press garments after removal from tumbler to eliminate wrinkles and facilitate processing.

Shop Rite Grocery Store West Haven, CT 10/01-1/03

Maintenance/cashier

Provides direct supervision to the team members in cleaning assigned areas by sweeping, dusting, damp mopping, scrubbing, waxing, polishing, etc…

Plans and coordinates the work of each employee so as to clean the entire are simultaneously. Constantly observes methods to insure that the work is being performed at the minimum cost.

Issues cleaning supplies and instructs employees in the proper usage of same.

Prepares equipment and supplies each evening for next days’ work. Sees the proper equipment is on hand at all times so that unnecessary trips to Supply Area can be avoided.

Incumbent assists in training employees in proper housekeeping techniques.

Completes quarterly evaluations for employees assigned to him, which are reviewed by the Area Supervisor.

Inspects entire area daily to make sure it has been cleaned satisfactorily noting same for the "Supervisor's Daily Report", or if there are discrepancies, these are noted on the report.

Incumbent checks throughout the area for any repairs that should be made notifying Supervisor or Engineering of same.

Inspects equipment at the end of the day to make sure it is cleaned properly before being stored.

In the event of an accident to an employee, facts are reported to Area Supervisor. In the event of breakage or damage to government property, obtains pertinent facts and calls to attention of Area Supervisor.

Insures that employees "sign in and out" properly so accurate records can be maintained of their time and attendance. Incumbent is responsible for reminding his employees to initial their time cards for leave taken.

EDUCATION

Wilbur Cross High School New Haven, CT 7/02-1/03

High School Diploma

CERTIFICATIONS AND LICENSES

Security Guard (expiration date:10/15/17)

Fork lift

VOLUNTEER ACTIVITIES

Real Life 101 mentor for at risk African American College students.

Electrician Apprentice



Contact this candidate