L2 Support Engineer

Sudeepto Chakraborty Email ID – *************@*****.***

Mobile +919*********

Objective:

To seek a challenging career in SAP IT administration field where my knowledge, experience in SAP Basis is shared and encouraged.

Summary:

SAP Basis professional, with B.E. degree (Information Technology) and my overall IT Experience is 6.3yrs. In which 1year of experience in SAP Basis.

Professional Experience:

Currently working with IBM India Pvt. Ltd. Kolkata on payroll of IMSI India Pvt. Ltd. as a L2 Support from Jan 2013 – August 2016.

Worked with Pioneer Computers Pvt. Ltd. Jamshedpur, Jharkhand as Jr. System Administrator from 1st Mar 2010 – 27th Dec 2012.

Worked with Pioneer Computers Pvt. Ltd. Jamshedpur, Jharkhand as IT Support Engineer from 21st Jan 2008 – 26th Feb 2010.

Key Skills:

SAP BASIS Skills

ECC 6.0, Netweaver 7.3, Oracle 11g.

Starting and Stopping Server on the requirement of ABAP Engine.

SAP Kernel Patch and Add-on implementation.

Performed Transport Activities.

Knowledge in Configuring Operation Modes and Language Installation.

Checking the ABAP Dumps, system logs and Failed background jobs.

Monitoring Work Process Status, Application Server Status etc.,

Applying Support Patches, Kernel Upgrades through SPAM.

Performing Client Copies like Local Client Copy, Remote Client Copy and Client Export and Import.

User Administration like Creating Users, Deleting Users.

Background administration like scheduling background jobs and analyzing jobs.

Operating Systems: Windows 2003/2008 Servers/2012 R2 Servers.

Non-SAP Skills

Technically proficient in Troubleshooting & Configuring & practical knowledge of various languages, operating systems and software’s, such as Windows Vista, Red Hat Linux-5, Linux-Fedora, DNS, DHCP, Configure DNS, DHCP, Router Configuration (C2600 Series), IP Subnetting, Static & Dynamic Router Configuration.

Maintaining Active Directory User Policies and some Group Policies in Windows Server 2003.

Project 1#

Client: AMGEN Technology Pvt. Ltd.

Company: IBM India Pvt. Ltd. Kolkata(Payroll of Vendor)

Type: Support Project

Role: L2 Support

Project Contribution:

Monitoring SAP application servers, work processes and users.

Configuration and Setup of TMS. Releasing and Importing of Transport change requests.

Perform Language Installation.

SAP Kernel Patch and Support patch Upgrade.

User Administration – Creation, deletion of users and authorizations of the users.

Background job Administration and monitoring through SM37.

Checking Status of all active servers through SM51 or AL08.

Checking system log through SM21.

Analyze DB performance using t-code ST04.

System workload monitor through t-code ST03.

Maintaining license installation and Applying SNotes.

Knowledge in Configuring the Operation Modes for Peak Hours and Non-Peak Hours Switch.

Maintain Profile Administrator, Creating Roles through PFCG.

Client administration activities like client deletion, client export/import, local client copy, User master export/import.

Applying support patches using SPAM Tool.

Environment: Windows 2012 R2, AIX, SAP R/3 with Oracle 10g

Project # 2

Company: IBM India Pvt. Ltd. In GCSC Dept.(Payroll of Vendor)

Role: L2 Support Engineer

Project Contribution:

Experience in working with MAXIMO Tool and resolving the Tickets.

Responsible for Installation and configuring of Windows: XP/2003/2008/Vista/7, Red Hat Linux-5, Network Printer.

Desktop OS Hardening.

Troubleshooting and System deployment (Server, Desktop, Laptops).

Deploying OS Images to Desktops/ Laptops and create Ghost Image.

Configuring PGP Encryption Software.

Configuring and Troubleshooting of Lotus Notes 8.5, Lotus Notes 9.

Updating of patches to OS and Updating of the patches to Anti-Virus.

Deploying Win-XP/Win 7/Linux 7.2 images through Ghost Server.

Installing, configuring, troubleshooting active directory, trusts, permissions and user profiles.

Provides 2nd –Level Support to the End-User on Network, Hardware and Software Applications.

Project # 3

Company: Pioneer Computers Pvt. Ltd.

Role: Jr. System Administrator

Project Contribution:

Responsible for Installation and configuring of Windows 98, Windows-XP, Windows-Vista, Red Hat Linux-5, Windows Server-2003 and Windows-7, Network Printer.

Efficiently worked on remote desktop connection, configuring and installation of active directory, DNS and DHCP.

Active Directory User Account Creation, User Account Deletion, Reset Password of User Account and maintaining all Users.

Give Users particular Group Access through Active Directory.

Internet and RSA Account Creation, Account Transfer, Account Reset through RSA Authentication Manager Tool Ver.6.1 and maintaining for users.

SEP (Symantec Endpoint Protection Manager- V.12.1) Console Joining/Removal of users .

Give user’s “Printer Policy” through SEP Console.

Interface with the other IT disciplines including the network engineering, messaging server and desktop support teams to provide resolution of services.

Project # 4

Company: Pioneer Computers Pvt. Ltd.

Role: IT Support Engineer

Project Contribution:

Managing computer installations along with all related accessories and networking to ensure hassle free functioning of systems networking & maintenance.

Responsible for hardware assembling and disassembling, Installations of Operating Systems and Maintenance. Oversaw installation of OS, application software and Server 2003 under multi-platform environments, deployment of servers, etc. and monitoring the same.

Efficiently Installation of Windows 98, Windows-XP, Windows-Vista, Red Hat Linux-5, Windows Server-2003 and Windows-7.

Administering, configuring and troubleshooting of Windows 2003/2000/XP, NT 4.0.

Installation, Configuration and Administration of Cisco Routers and Switches, Network Printer.

Thorough understanding and experience of TCP/IP based networks

Excellent technical and supervisory skills involving Installation, maintenance and troubleshooting.

Excellent in drafting Troubleshooting and day to day procedures.

Responsible for Updating Antivirus and Worked in Remote Desktop Connection.

EDUCATIONAL QUALIFICATION:

Bachelor of Engineering completed with 59.19% in Dec 2007 from IITM Gwalior (M.P.)

Industrial Trainings:

Undergone SAP –BASIS Certificate Training from Infocus Technologies Pvt. Ltd. Kolkata.

Undergone 1 month Certificate course in CCNA Switching & Routing from NETWORXX.

One and half months training at Smriti-Netcoom, Bhopal M.P on Networking Fundamentals including LAN, USER/GROUP Administration, TCP/IP, Wireless LAN.

Personal Details:

Languages: English, Hindi, Bengali

D.O.B.: 29th September 1982

Temporary Address: Sns Appartment, Flat No.108,

Besides Gurushree wines, Near ITPL Backgate,

Whitefield, Bangalore – 560066.

Permanent Address: 186/138, Adarshapally Khardah, Near Suchitro Store

P.O. B.D.Sopan, 24-Pgs(N) W.B. India – 700116

Alternate Mail Id: ***********.********@*****.***

Passport No: K0474097 Valid Till- 20/03/2022.

Pan No: AKAPC8206G.

I hereby declare that all the information made by me is correct to best of my knowledge.

(Sudeepto Chakraborty)

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