Carolina Hernandez

St Louis, MO, ***** - C:786-***-**** - acxc9a@r.postjobfree.com

EXECUTIVE PROFILE

Energetic management professional versed in business management, logistics, planning and operations. Emphasizes process improvement to increase profits and customer satis- faction.

Operation manager focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Logistics specialist focused on drafting persuasive and comprehensive information papers, feedback reports and recommendations that influence company decision-making. SKILL HIGHLIGHTS

• Small business development

• Project management

• Project planning

• Leadership/communication skills

• Product development

• Business operations organization

• Client account management

• Human resources

• Negotiations expert

• Self-motivated

• Customer service-oriented

• Works well independently

• Inventory tracking

• Ground and air transportation

• Shipment consolidations planning

• Automotive logistics and procedu-

res knowledge

• Decisive

• Warehouse and fulfillment

• Results-oriented

• Rate negotiations

• Logistics network analysis

• Strategic planner

• Cost reduction

• Purchasing

• Quality Management

• Revenue and Market Expansion,

Risk Management

• Staff Development, Staff Motivation,

Staff Training, Staff-Retention Pro-

grams

• Workflow Planning

• Distribution Management

• Diverse Market/Industry Knowledge

• Multi-unit Operation Management

• Negotiation Skills

• New Business Development

• Performance Analysis, Performance

Evaluations

• Problem Resolution

• Process Redesign

CORE ACCOMPLISHMENTS

Identified and acquired high-value new clients for the company. Increased output by 80% by redesign of the procedures, develop training programs accor- ding department requirement, reviewing performance metrics and performance methods as well as criteria for evaluating data and information. Improved on-time delivery to 95% by working closely with customers, colleagues and third parties to ensure adherence to deadlines; maintaining communication and control through all phases of the journey, including the production of management reports and unit cost analysis; acting as a consultant in customs matters; maintaining current knowledge of rel- evant legislation, political situations and other factors that could affect the movement of freight.

Spearheaded an employee engagement program, resulting in a 70% decrease in annual employee turnover.

Improved operational efficiency by 90% through identifying process issues and developing strategic recommendations for improvement.

Led the research, design, and implementation of the projects budgets. Hired, trained and managed a team of 90 successful product managers. Launched aggressive growth plans that helped increase customer base from 200 to 400 customers.

Lowered freight rates by 50% by negotiating with manufacturers and the transportation department.

Reduced freight costs by 80% by optimizing backhaul schedules and negotiating carrier rates.

Reduced customer costs by 50% by consolidating 60 shipments into 30 loads. Increased personnel productivity by 80% by creating a progressive pay program that tied safety and customer service to individual and team performance. Increased the on-time deliveries by 65% within the first year of employment. Acted as department head for 24 months while warehouse supervisor and commercial manager were on leave.

Increased year-over-year sales by 30%.

Established a new set of company-wide first-production review procedures, which resulted in 100% of occupancy of the warehouse and 30% freight increase. PROFFESSIONAL EXPERIENCE

Neutralogistics

Ocean Export Operation

From September 2015 to April 2016

Reviewed new customer orders and requests and manually entered data into a centralized database.

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

Manually created shipments, assigned carriers and dispatched shipments. Completed and followed up on all registration and traffic documents. Forwarded client-related quality and service issues to the appropriate manager for resolu- tion.

Coordinated rush orders and order changes.

Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Exhibited strategic leadership and foresight in support of long-range sales growth. Reviewed new customer orders and requests and manually entered data into a centralized database.

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

Built partnerships with local organizations to increase company offerings and improve ser- vices.

Synthesized project findings into actionable recommendations with demonstrable effects on business performance.

Negotiated contracts with outside providers to minimize costs to the company and cus- tomers.

Defined appropriate metrics and measurements to drive results. Trafic Tech

Ground Operation

From May 2015 to September 2015

Manually created shipments, assigned carriers and dispatched shipments. Completed and followed up on all registration and traffic documents. Forwarded client-related quality and service issues to the appropriate manager for resolu- tion.

Coordinated rush orders and order changes.

Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. America Global Logistics and Del Istmo Bonded Warehouse Regional Director

From November 2011 to June 2014

Negotiated contracts with outside providers to minimize costs to the company and cus- tomers.

Defined appropriate metrics and measurements to drive results. Analyze total inventory levels to identify aged/excess and opportunities for better utiliza- tion, re-positioning for some clients.

Develop key metrics, reports for daily/weekly/monthly work process. Coached and mentored 20 staff members by offering constructive feedback and taking in- terest in their long-term career growth.

Established knowledge-sharing processes for 40 associates throughout the organization. Maximized company revenue by redesign SOPs and customer satisfaction metrics, analy- sis of metrics and statistics for the monitoring of the processes of the Organization and de- velopment of policies and procedures.

Identified key growth opportunities for the business through continues comercial analysis, close relationship with carriers, clients and partners in others countries and industries. Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Compiled and synthesized relevant business data such as financial, performance and headcount forecasts.

Reviewed and approved billing invoices and expense reports. Maintained account plans for 150, 20 top client accounts. Highlighted the difference between competitive brands and managed brands through inno- vative merchandising campaigns.

Leveraged knowledge of customers, market trends and principal to successfully market Small Business Consolidation.

Prepared 8 Movement financial performance reports per 4 periods per year. Collected and reported information on competitive activity during presentations. Reduced total operating costs through digital online tools such as Magaya System. Drafted business plans, budgets and quarterly and semi-annual business reviews. Recruited and hired 6 new staff each 6 month per year. Presented company goals and objectives to new principals. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.

Partnered with regional corporations to establish direct marketing channels and streamline company operations.

Aduanal agency and CCS Global Logistics

Operation Manager

From June 2010 to October 2011

Establish the internal control mechanism for the correct analysis and improvement of pla- ning strategic goals.

implementation of the SOP and revision of the legal documentation as BL, AWB, SED and others governmental reports.

Eliminated the bad and poor operating practices while safeguarding the correct operational according government law.

Increasing the profits of the Corporation with a customer satisfaction program and renego- tiation of carriers rates.

Recruiting, selections and trained of the staff for Operation and Commercial Department. Increase the portfolio of customers complied through customer satisfaction program and analysis of the comercial situation of the organization. Restore operating procedures becoming more effective and efficient development. Commercial attention of 10 corporate accounts.

Sale of international logistics and customs brokerage services. Development of operating processes and procedures getting more satisfaction and opera- tive effective practices.

Analysis and strategic evaluations of the organization. JetBox Cargo

Logistics, administrative and operation Manager

From August 2006 to June 2010

Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.

Coached and mentored 20 staff members by offering constructive feedback and taking in- terest in their long-term career growth.

Established knowledge-sharing processes for 30 associates throughout the organization. Increased monthly sales by 50% by implementing strategies to develop and expand exis- ting customer base.

Cold and warm called 20 new and existing accounts per day. Developed a new customer base consisting of 2000 accounts. Exceeded targeted sales goals by 200%.

Generated new accounts by implementing effective networking and content marketing strategies.

Improved customer acquisition rates by 50% through targeted discussions on market segmentation and pricing strategies.

Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive ad- vantage.

Delivered performance updates, quarterly business reviews and planning meetings. Tracked bids to develop new business opportunities. Optimized current revenue streams by networking for additional business prospects with established clients.

Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs.

Identified, coordinated and participated in client relationship-building activities and meet- ings.

Cultivated relationships with key players in various industries to create ongoing and mutu- ally beneficial referral systems.

Added value to marketing material by introducing creative advertising concepts. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Developed growth plans by identifying key clients, key targets and priority service lines. Collaborated with account executives to penetrate new accounts, identify potential cus- tomers and coordinate product demonstrations.

Developed growth plans by identifying key clients, key targets and priority service lines. Leveraged relationships with sales engineering, marketing and customer support through internal training programs.

Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Developed innovative business plans and sales strategies for vertical markets. Leveraged existing network of contacts with new commercial prospects. Coordinated and managed major proposal processes from initiation to implementation. Developed and integrated market plans to efficiently position the company brand within targeted markets.

Fundes

Project Coordinator

From February 2005 to December 2005

Coordinate projects of consultancy and business training, developed in the different ac- counts that our company attends.

Surfos Magazine

Commercial Manager

From January 2004 to February 2005

Aurola Holiday Inn

Sales Executive

From January 2003 to January 2004

EDUCATION

Saint Clare Collage. High School

ULACIT. Business Administration with specializing in hospitality, Bachelor degree. Complutense University, Madrid, Spain, International Trade, Master degree Other professional education and Seminaries:

Human resources management, based on skills,

Strengthening knowledge and mastery of the standards ISO 9001:2000,

Management by processes like model of organization

Management and Leadership

E-Marketing

CRM-customer relations management

Import logistics applied from your business efficiency

Costumer Retention

Basic Theology

Coursework in Logistics and Transportation Technology Coursework in Business and Communications

Contact this candidate