HILDA ARRIETA Phone: 786-***-****; acxc7j@r.postjobfree.com; Hialeah, FL 33015

Objective A position as File Clerk, Administrative Assistant/ Customer Service.

Abilities / Skills

Able to speak and write in Spanish, English and some French.

Experience in providing customer service, preparing required documentation, handling information requests, and performing clerical functions.

Experienced using EXCEL, WORD, POWER POINT.

Skilled reading blueprints for Quantities Take Off. Familiarity with general mechanical layouts. Assisted engineers preparing drafting and reports. Prepared Excel spreadsheet for structural design and cost estimates. Used to multitasking office environment as filing and faxing documents, attending conference calls, answering phone calls from clients, updating client documentation by taking information over the phone.

Employment History

Career Advisor/ Case Manager

04/2014 – 09/2016 ResCare/KRA Corp/Carol City Career Source Miami Gardens, FL

Conduct Supplemental Nutritional Assistance Program (SNAP) orientations and assists customers in determining the level of services needed to achieve employment goals.

Case record and documentation; ensure accuracy and completeness of customer file management.

Prepare customer assessment; prepare customers for their job search by assisting them with resumes, cover letters and interview skills. Perform employment and educational assessment to individuals and connect them to available employment and educational resources so they become independent.

Coordinate with Job Placement specialist for the development of customer employment opportunities and job placement.

Perform customers and employers follow up interview and maintain case follow up relative to employment retention.

Customer Services Specialist

05/2010 - 04/2014 State of Florida/Carol City Career Source Miami Gardens, FL

Interacted and assisted customers coming into the center and over the phone inquiring about services and for information of available resources and programs in the center or in our community.

Provided administrative and clerical support to the REA, WIA, WT and REFUGEE programs in the Career Source Center and to the career advisors in a daily basis.

Teacher Assistant

07/2008 - 05/2010 Miami Dade County Public Schools Miami, FL

Covering classes for absent teacher grades Kindergarten to Senior High.

Manager Assistant

10/2007 - 02/2008 Ysrael A. Seinuk, P.C. Miami, FL

Steel and concrete contractor shop drawings revision for compliance with structural designing set.

Engineer Assistant

07/2004 - 09/2007 MDA Design Associates Manhattan, NY

Assisted engineers designing steel supporting platforms for mechanical equipment.

Engineer Assistant

10/2001 - 03/2003 Cantor Seinuk Group Manhattan, NY

Assisted engineers modeling high and mid steel structures.

Education History

Completion Date Issuing Institution Location Qualification Course of Study

07/1987 Jose A. Echeverria Higher Tech Inst. Havana, CU Bachelor's Degree Civil Engineer