Customer Service Microsoft Office

PERSONAL INFORMATION

Alexandru Razvan Moldovan

**, ******* ******, ******, *** 8TY (United Kingdom)

074********

*********************@*****.***

Sex Male Date of birth 30/10/1993 Nationality Romanian

WORK EXPERIENCE

08/03/2010–14/02/2012

Customer Service Advisor

SC CONSTRUCT SORANA IMPEX SRL, Timisoara (Romania)

Order parts,making the restock

Make appointments

Relation with supliers

Finding new contracts

10/05/2012–25/09/2014

Accounting and bookkeeping clerk

Delphi Packard Romania S.A, Timisoara (Romania)

-calculate VAT for all transports

-make transactions and peety cash

-handeling transports for the customers from Europe and Africa ( Maroco )

-making transactions in SAP

-archive the old documents

21/11/2014–15/05/2015

Customer Service Advisor

Telekom Romania, Timisoara (Romania)

- operator in a call center

-solve customers issues

-handle complaints

15/08/2015–30/03/2016

Office Operator

Mayfair Recrutiment Services, London (United Kingdom)

-Answer to calls

Answer to e-mails

Planing rota for workers

Interviewing new workers

12/04/2016–31/10/2016

Supervisor

The Sea Shell Of Lisson Grove, London (United Kingdom)

to make sure that customers are happy with our services

handeling complains

to make sure that the restaurant is always nice, clean and tidy

serve the cust omers

to take orders

report to manager

EDUCATION AND TRAINING

14/08/2012

Baccalaureate Academic Degree

Technologic Highschool "Christofor Nako'', Timisoara (Romania)

14/10/2010–20/05/2013

Accounting Certificate

EQF level 3

''Dimitrie Cantemir'' University, Timisoara (Romania)

General :

Accounting

Business management

English

PERSONAL SKILLS

Mother tongue(s)

Romanian

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

Romanian

C2

C2

C2

C2

C2

English

B2

B2

B2

B2

B2

ECL

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

Good communication skills gained through my experiences

Leadership

Good organiser

Organisational / managerial skills

To organise meetings

Microsoft Office knowledge

Digital competence

SELF-ASSESSMENT

Information processing

Communication

Content creation

Safety

Problem solving

Proficient user

Independent user

Independent user

Basic user

Basic user

Digital competences - Self-assessment grid

Driving licence

B

ADDITIONAL INFORMATION

Advanced SAP Program User

Commusoft knowledge

Contact this candidate