salesforce administrator

Akshitha Reddy

Email: *************@*****.***

Phone: +1-224-***-****

OBJECTIVE

To be an astute learner and the best performer in the organization I work for by using my skills and other significant talents, so that I can build an innovative career based on the experience I gain.

SUMMARY

Certified Salesforce Administrator and Business Analyst with ample experience in Salesforce.com configuration, customization and end to end implementation.

Ability to create and customize apps, objects, roles, profiles, validation rules, record types, page layouts, email templates, workflows and approval processes.

Proficiency in creating email-to-case, web-to-case.

Ability to interact with various business team members to gather and document the requirements for salesforce Interface development and documented them.

Involved with salesforce .com Premier Support.com and handled the support cases with the help of salesforce.com support.

Ease in creating relationships among objects using Lookup and Master-detail relationships.

Can create workflow rules and define related tasks, email alerts, and field updates.

Worked on various salesforce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Involved in project as a Business Analyst to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders and gathered requirements for the integrated system.

Experience in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and dashboards.

Experience in salesforce.com configuration using Roles, Profiles, User Creation, Inbound and Outbound Email Services and Page Layouts.

Proficient in Data Migration from Traditional Applications to salesforce using Import Wizard and Data Loader Utility.

Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.

Hands on experience in custom Integration of Force.com Outbound Messages, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading.

Extensive experience in bulk data migration and integration using Apex Data Loader.

Experience in creating new user accounts and configuring salesforce.com to fit security needs at the user and organization levels.

Experienced in conducting training to admins and end users.

WORK EXPERIENCE

Key Pixel USA August 2015 - Present

Parlin, NJ

Worked on multiple implementation projects from start to finish on various Salesforce editions including Professional, Enterprise and Unlimited.

Worked as a Business Analyst to help gather and document requirements, design the solution and configure the application accordingly.

Worked as a sole system administrator supporting clients with setting up roles, custom profiles, permission sets, managing users, page layouts and troubleshooting issues.

Configured Workflows, Approval Processes, Formula fields, Email templates and validation rules to help automate clients’ business processes.

Created reports and dashboards on demand to measure KPIs and other metrics useful for client management and leadership teams.

Monitored integrations with legacy and external applications by reviewing integration errors, apex batch job and scheduled job status.

Configured Web to Lead, Lead and Case assignment and escalation rules.

Performed package validations and deployments using change sets and ANT tool.

Created test cases and test plan to help with QA and UAT Testing cycles.

Created data migration plan and performed activities to migrate legacy application data into Salesforce.

Created Training documentation for admins as well as end users and also conducted series of trainings to help new Salesforce users.

Configured Salesfoce1 for mobile users and Salesforce for Outlook for Desktop users.

Configured Chatter and created Chatter groups to enable client internal collaboration.

Provided post production support to troubleshoot visibility and other security issues.

Performed maintenance activities such as Weekly Data Export and monitored adoption metrics.

Environment:

Saleforce.com platform, Windows, Apex, Visual Force, Apex Data Loader, Excel Connector, Workbench, ANT Migration tool, Microsoft Office.

Key Pixel June 2014 – Dec 2014

Hyderabad, India

Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.

Ability to prepare technical specification documents, functional required documents.

Responsible for Creating the Validation rules for email and other custom fields.

Custom development using Apex and Visual Force Pages.

Performed data cleanup and/or Data migration to/from salesforce.com.

Developed Formulas, Validation rules to maintain the quality of the data.

Worked with Apex Data Loader tool to perform DML operation using CSV files

Creation of Queues and Assignment Rules.

Implemented groups in salesforce.com for the sales and support user groups based on the user requirements.

Experienced to maintain, enhance and create workflows and validation rules.

Created the Dashboards, Reporting Tabs and Pages based on the available data.

Build the Role Hierarchy System in salesforce.com and created Profiles setup according the Profiles.

Responsible for setting up Filed Level Security.

Developed custom Workflows and Assignment Rules for case escalation.

Implemented Field Level security for sensitive data holder fields.

Created different Record Types, Page Layouts, Formula fields, Workflows.

Worked in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.

Worked on salesforce.com setup & configurations, Data migration and conducting end-user trainings.

Environment:

Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

ACADEMIC QUALIFICATION

Master of Science in Information Assurance May 2016

Wilmington, Delaware

Bachelor of Technology in Information Technology June 2014 Jawaharlal Nehru Technological University, India

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