Customer Service Representative

Nikitra Hammond

Augusta, GA

********@*****.*** - 706-***-****

WORK EXPERIENCE

Customer Service Representative/IT Support

MAU WORKFORCE SOLUTIONS - Augusta, GA - September 2015 to Present Answer inbound technical support calls for IT Help Desk, reset passwords, unlock accounts and provide troubleshooting assistance.

Customer Service Representative

Teleperformance - Augusta, GA

Responsibilities

Answer inbound calls to assist customers with all account concerns. Skills Used

Data entry,account management, payment processing.

Customer Service Representative

Sitel - Augusta, GA - August 2012 to January 2015

Responsibilities

Take inbound calls to assistant customers with all of there account concerns.Resolve customer issues.Process payments.Activate new accounts.Data entry.

Accomplishments

Recognition for outstanding customer service

Skills Used

Typing,customer interaction,account manager

Student Cosmetologist

V's Salon - Augusta, GA - July 2009 to June 2010

Provides excellent customer service

• Provides detailed consultation sevices to clients to assess their hair care and beauty needs.

• Performs a variety of services including

relaxers, perms, coloring, extensions, facials, manicures, pedicures, waxing, cutting and styling.

• Work as a dependable team player and assisted othe team members to complete client services.Maintained awareness of current beauty trends and techniques.

• Maintained a professional work environment at all times.

Evening Cook

Amara Healthcare - Augusta, GA - July 2007 to November 2008 Prepared evening meals according to residents' diet plans.

• Set up the serving line daily

• Maintained temperature of food at a safe level and according to state regulations

• Fixed dinner trays for residents

• Ensured each resident had appropriate meals that were assigned to his or her dietary plan

• Supervised kitchen and food service aides.

• Maintained a sanitary and organized work environment, dining area and kitchen Cleaned

Miraculos Touch Carpet and Upholstery - Augusta, GA - March 2006 to June 2008 Read work orders and performed duties that were assigned

• Cleaned offices, apartment complexes and homes

• Worked as a reliable team player and assisted management in providing customer satisfaction

• Resolved any customer concerns and or complaints effectively

EDUCATION

Virginia College - Augusta, GA

July 2009 to June 2010

Licensed Master Cosmetologist

Certificate in Nursing Assistant

Southern Training Institute - Bainbridge, GA

2001 to 2001

SKILLS

Data entry,communication,customer service,retail sales,cleaning,account management

ADDITIONAL INFORMATION

**References available upon request**

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