Customer Service Manager

*** ***** **** ****• MONTGOMERY, NY ***** • PHONE 845-***-****

E-MAIL *********@*****.***

JEANINE M. NICHOLSON

OBJECTIVE

Self-driven, detail oriented individual experienced in managing offices and providing excellent customer support. Flexible, hard-working and organized individual who learns new skills and implements them quickly. Seeking a position that will allow me to utilize and expand my experience and challenge my abilities.

EMPLOYMENT

2012-Present - New York State Foam & Energy Cornwall, NY

Office Manager

Company start up and development of administrative, financial, logistic and service programs

Customer service management

Supply chain management

Executive Assistant to company owners

Managing customer and company appointments

Job planning and scheduling

Managing company payroll

Accounts receivable/payable

Company health and benefits coordination

Office inventory management and control

Developed company guidelines and policies

Filing/Organizing office

Sales/ Customer coordination

NYSERDA Program Manager

2007- 2011- Learn & Play Academy Highland Lakes, NJ

Director

Office organization

Various administrative duties

New client introductions and sales

Customer relations and enrollment

Customer calls and follow ups

Coordination and planning of activities

Logistic management of supplies and inventory

Project management for events and activities

Organization and design of classrooms

Design of healthy learning environments

Managed dietary intake and schedules for children

2000-2006- U.S. Gymnastics Development Center Englewood, NJ

Instructing:

Mommy and Me classes (parent and child)

Mini Tot classes (ages 3-5)

Pre-team (ages 5-6)

Junior team (ages 6-8)

Intermediate classes (ages 7-12)

Coordinating routines for Annual Gym-fest performance

Coordinated and Organized warm-ups

Managed birthday parties (ages 3-14)

Communication with parents reporting on their child’s progress

Assistant to Head coach in for Pre-Team

EDUCATION, TRAINING & SKILLS

Fairleigh Dickenson University 1996-2001

Bachelor of Arts Degree: English Literature and Language

Graduated Cum Laude (3.325 GPA)

Microsoft Office (Excel, Word)

QuickBooks basic knowledge

Google Web based programs

Gmail, Calendar, etc.

NYSERDA program

Energy Finance Solutions Loans

Clearesult Workscope Uploads

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