Manager Sales

THOMAS W. DILLARD

**** ******* ********* • Saint Cloud, Florida 34772

954-***-**** • ************@*****.***

OPERATIONS MANAGER

Dynamic, results-driven management professional with extensive experience in Finance, logistics, terminal and daily operational management for loan, retail and transportation enterprises.

• Leads overall operations in alignment with organizational goals and objectives.

• Establishes and enforces policies and procedures that improve effectiveness and productivity.

• Ensures company and OSHA safety regulatory compliance, and oversees loss and prevention measures.

• Builds and leads high functioning teams in the delivery of superior business results.

Leadership • Logistics Management • Transportation Terminal Management • Operations Management

New Business Development • Quality Control • Loss & Prevention Programs • Safety

Team Building / Management • Customer Service • Regulatory Compliance

PROFESSIONAL EXPERIENCE

TMX Finance, Instaloan, Kissimmee, Florida – 2013-Present

General Manager, Instaloan

Collateral based title loan store.

Leads and provides overview of all store operations. Build and expand customer satisfaction using Relationship Building, Discovering Needs and exceeding expectations. Plan, schedule and prepare monthly goals, daily assignments and staff responsibilities. Ensure training and compliance requirements, company polices and guidelines are met when processing new loans and collection operations.

Achieved $1,000,000 in total accounts within 6 months of opening.

Consistently exceeding NCO (net charge off) of less than 1.4%

Instaloan of Florida General Manager of the year for 2014

Supervalu, (Save A Lot), Saint Cloud, Florida – 2010-2013

Store Manager, Save A Lot

A discount, limited selection grocery store.

Leads and provides overview of all store operations. Reviews previous day sales for hits and misses. Motivates all associates to be productive and customer focused. Schedules and prepares for incoming freight deliveries. Ensures that all merchandise displays and sales floor layouts are presented in alignment with company policies and guidelines. Interviews job applicants, and conducts associate performance reviews. Implements loss prevention and safety programs. Monitors P&L to ensure sales, expenses, EBITDA and contributions are meeting organizational business objectives.

Decreased overall shrink by 1% year over year for a total shrink of .59%.

Exceeded SPEH (sales per employee hour) by $2.

Achieved Supervau Corporate audit score of 94.56%

SEARS HOLDINGS CORPORATION, (Kmart Stores), Winter Garden, Florida • 2008-2010

A chain of “Big Box” general retail stores.

Store Manager, Kmart

Leads and provides overview of all store operations. Reviews previous day sales for hits and misses. Motivates all associates to be productive and customer focused. Schedules and prepares for incoming freight deliveries. Ensures that all merchandise displays and sales floor layouts are presented in alignment with company policies and guidelines. Interviews job applicants, and conducts associate performance reviews. Implements loss prevention and safety programs. Monitors P&L to ensure sales, expenses, EBITDA and contributions are meeting organizational business objectives.

Decreased variable expenses by $26K year over year.

Slashed operating expenses by $47K against the 2009 target.

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RINKER MATERIALS, NEWLINE TRANSPORT, Orlando, Florida • 2006-2008

A medium sized, flatbed trucking company that transports building supplies.

Terminal Manager

Managed overall terminal operations for Central Florida with a fleet of 70 owner/operator drivers. Collaborated with 4 driver dispatchers at various customer locations, ensuring efficient equipment utilization, and meeting and exceeding customer delivery expectation. Followed leads for new business development and made cold calls to solicit additional customers. Interviewed all potential new hires, reviewing applications and driving histories. Reviewed P&L to insure sales, expenses, EBITDA and contribution met or exceeded expectations. Served as an active member of the division safety committee.

Boosted terminal fleet numbers by 25%.

Developed new customers with revenues of $2M+.

Reduced driver accident rate by 30%.

RINKER MATERIALS, Miami, Florida • 2003-2006

A cement production company that delivers bulk cement to concrete producers.

Driver / Dispatch Manager

Validated and processed incoming orders. Supervised 2 dispatchers regarding daily procedures and driver management. Interviewed and trained new drivers. Assisted the Terminal Manager in delivering expected productivity. Contacted external tucking companies to partner with excess delivery demands. Interfaced with customers, ensuring that service met their expectations, took note of operational issues and developed remedial solutions.

Increased the company fleet by 20%.

Reduced accident incidents by 30%.

Partnered in the delivery of 2M+ tons of bulk cement annually.

RINKER MATERIALS, Ft. Wayne, Indiana • 2002-2003

A major pre-cast concrete and pipe manufacturer.

Logistics Manager / Assistant Production Manager / Safety Manager

Spearheaded quality control, and finished product defect repairs. Scheduled pick-up and delivery to customers in a timely manner. Set daily priorities and work flow for associates. Assessed equipment preventive and corrective maintenance requirements.

Increased product flows and minimized the number of times the products was handled by establishing specific repair, finishing and storage areas.

Decreased the number of equipment breakdowns with the development of a preventive maintenance schedule for all company owned equipment.

Instituted and implemented company and OSHA safety rules and regulations.

MILITARY SERVICE

UNITED STATES MARINE CORPS

Engineer Equipment Chief, Gunnery Sergeant E-7 (Jacksonville, North Carolina)

Administrative Coordinator, (Okinawa, Japan)

Engineer Equipment Chief - Marine Corps Air Station (Cherry Point, North Carolina

Marine Corps Recruiter (Detroit, Michigan)

Engineer Equipment Operator

PROFESSIONAL DEVELOPMENT

USMC Advanced Staff Noncommissioned Officers Academy, Camp Lejeune, North Carolina

Construction Equipment Supervisor Course, Ft. Leonard Wood, Missouri

USMC Career Staff Noncommissioned Officers Course, Okinawa, Japan

Total Quality Leadership Course, Cherry Point, North Carolina

Construction Equipment Journeyman’s Course, Camp Lejeune, North Carolina

Marine Corps Recruiter Course, San Diego, California

USMC Noncommissioned Officers Course, Camp Lejeune, NC

COMPUTER COMPETENCIES

IBM PC • Window XP • Excel • PowerPoint

SAP • Loadmaster • Smith Driving System Trainer

THOMAS W. DILLARD • Page 3 • ************@*****.***

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