Secretary receiptionist

Priyanka A. Lorekar

Godavari, C-***

Sant Dyaneshwar Marg,

Shantivan, Borivali (East)

Mumbai-400066

Telephone: 897-***-****/922*******

Email-id - ********@**********.***

Synopsis

Increasing effectiveness of Administration procedures through, & streamlining workflow

An effective communicator with excellent interpersonal & relationship management skills

Honest & Trustworthy

Core Competencies

Listening, verbal and written communication skills

Problem analysis

Customer service orientation

Organizational skills & team work

Initiative, judgment & adaptability.

Stress tolerance

Organizational Experience:

Corporate Office of Mahanagar Gas Limited

(A Joint Venture of GAIL (India) Ltd, BG group (U.K) & Government of Maharashtra)

Today’s leading consumer gas friendly Company with an ISO 9001:2000 & ISO 14001 Certification.

Duration : March 2012 to 30th June 2013

Position : Front Desk Executive Cum Admin Executive

Duration : 1st July 2013 to Nov 2015

Position : Secretary to Senior Vice President (Commercial)

Core Responsibilities

Handling Calls, Handling EPBX

Maintaining Leave card, Personal File Maintenance, vehicle Details

Day to Day administration and Documentation Activities.

Coordinating with various departments as per enquiries.

Managing correspondence; including e-mails and fax

Handling Transportation activities.

Coordinating with clients and customers & fix an appointment with Vendors

Keeping Records of outgoing n incoming papers

Handling Departmental Stationary

Courier Management (Documentation for inward and outward

Managing gifting to customers/clients during festivals & other occasions

Pratibha Shipping Company LTD

(Basically shipping Corporation Company and company is into many sectors.)

Duration : Feb 2010 to Jan 2012

Position : Front Desk Executive cum Secretary.

Core Responsibilities :

On Microsoft Outlook. Scheduling meetings as per priority and giving reminders for each meeting

if necessary.

ensuring proper documents are present in each file.

Updating list of contact details – telephone nos..

Internal Extension list, etc.

Printing important e-mails & attachments, replying e-mails, drafting letters,

Faxes, scanning documents,

Updating Company vehicle documentation.(Log sheet)

Preparing of Job Card and processing it further to respective departments. And for all visitors

Hotel Milan International

(Its 3 star property in Mumbai (Santacruz)

Duration : July 2009 to Feb 2010

Position : Reception

Core Responsibilities :

Greeting Visitors, Keeping track on In and Out Timing

Booking Hotel Rooms and helping in booking on phone, booking party s in roof top, launches.

Handling calls with EPBX in prompt manner.

Cordinationating with staff of department for housekeeping, admin related work.

Organizing meetings, conferences in hotel with the help of Managers.

Assisting visitors in their queries.

Managing gifting to customers/clients during festivals & other occasions

Tracking Hotel Expenses.

True Value Hub of Tata Indicom ( Public office)

(One of the named company in mobile network)

Duration : April 2007 to March 2009

Position : C.S.E (Customer Service Executive)

Core Responsibilities :

Attending queries of customers.

Familiar with all type of Bill process, bill queries

Handling all prepaid document with all soft copy data.

Familiar with all sale process of prepaid and postpaid sim cards

Training and motivating new staff.

Direct interface with customers

ABN AMBRO BANK

(Its Multinational Bank with many branches in India )

Duration : April 2005 to September 2006

Position : Tele Marketing Executive.

Core Responsibilities

Coordinating with customers in case of emergencies.

Making Applications for 30 to 40 customers.

Training and motivating new staff

Day to Day administration and Documentation Activities.

Coordinating with various departments as per enquiries.

Maintain discipline in all respect

Handling Helpdesk with a team

Attending the customer calls and queries, solving problems on primary level through telephone.

Monitoring calls, assigning the calls to the respective customer support of management.

Preparing daily and monthly reports for target achievements.

Training and motivating new staff

Educational Qualification

H.S.C Certificate. From Mumbai University

S.S.C Certificate. From Maharshatra Board

Computer Skills

Windows, Word, Excel & PowerPoint, MSCIT Passed with First Class

Strengths

Excellent Communication Skills.

Highly Motivated and Result Oriented

Great Learning Ability, Patience

Languages

English, Hindi, Marathi.

Personal Details

Date of Birth : 20th June, 1987

Hobbies & Interest : Listening soft music and Painting

Date : (Priyanka A. Lorekar)

Time :

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