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Customer Service Data Entry

Location:
East Hartford, Connecticut, 06118, United States
Posted:
November 01, 2016

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TECHNOLOGY – Information System Revised October***5

JUAN C. CIEZA

*** ***** ** 860-***-****

East Hartford CT 06118 acxbwz@r.postjobfree.com

OBJECTIVE

EDUCATION

IDAT INSTITUTE, Lima, Peru

technical programming, Dec 1990

PERU BIRF “Rep del Ecuador” High School, Villa Maria del Triunfo, Lima, Peru,High School Diploma, Dec. 1988 COMPUTER SKILLS

Foxpro, Visual Basic, Microsoft SQL, Pick up (database),Microsof Office (Word, Excel y Power Point), Linux,Mac, Photoshop, Freehand, Development of Web Sites. PROJECT EXPERIENCE

CALL CENTER – Grey Direct 1999

Creation of the call center department.

Project area telemarketing installation capacity of 20 operators. This area is developed for input and output calls.

This area would help clients campaigns advertising agency as a reminder to the customer and increase their level of effectiveness on promoting the product. The area has a telemarketing call manager system for the supervision of operators with customer for correct guidance to the public but in a short time. The central telephone indicates horra trafficking calls per hour and to analyze if you have to implement more operators for the service.

In addition, a software development analyze calls and analyze in database of cleintes took place. For a statistical analyze campaign.

VOLUNTEER EXPERIENCE

SAINT ROSE PARUSH, East Hartford, CT

Member January – February 2012, 2013, 2014

Teacher of Computers (Word, Excel and Power Point)

The course was given to basic, intermediate and advanced

8-week training for the community of the parish of East Hartford POSTLATINO (News Paper), Hartford, CT

Marketing 2007-2009

Collaboration to promote the mark of Hispanic newspaper market hartford TECHNOLOGY – Information System Revised October2015 EMPLOYMENT EXPERIENCE

MASTER CARD. Lima, Peru

Data Entry 1990-1992

data entry receipt credit card payments.

Operator system 36 main frames

PTA (Perú Travel Advisors), Lima, Peru

Database Administrator 1992-1995

debug and deduplicate information database

development of software for managing database

Analysis of promotional delivery and acceptance level of development GREY DIRECT (Direct Marketing), Lima, Peru

Database Administrator 1995-1999

Debug and deduplicate information database

Development of software for managing database

Analysis of promotional delivery and acceptance level of development

Software development and call center management

Manage database of different origins.

Creating database to indicate the needs of each client and then segment it according to client campaigns advertising agency.

Analysis and database before ending the campaign by the agency.

Manage and technical support areas of the agency. GCG PERU (Marketing), Lima, Peru

Manager of System 1999-2002

Debug and deduplicate information database

Development of software for managing database

Analysis of promotional delivery and acceptance level of development

The Department of systems management and maintenance services company.

Software development and call center management

BURGER KING (New King – franchise), Vernon, CT

Assit Manager 2002-Current

Standares teach employees for proper food preparation.

Satisfy our customers with our service.

Take immediate solutions for customer service

Development of software for the control of sales and purchases of products.

Hardware and software support..

TECHNOLOGY – Information System Revised October2015 MARKETING, East Hartford, CT

Freelance

Photography marketing.

Print advertising

Software development

Communications development oriented integrated marketing

Development of photo booth.

LANGUAGES:

Spanish and English Basic.



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