TECHNOLOGY – Information System Revised October***5
JUAN C. CIEZA
East Hartford CT 06118 acxbwz@r.postjobfree.com
OBJECTIVE
EDUCATION
IDAT INSTITUTE, Lima, Peru
technical programming, Dec 1990
PERU BIRF “Rep del Ecuador” High School, Villa Maria del Triunfo, Lima, Peru,High School Diploma, Dec. 1988 COMPUTER SKILLS
Foxpro, Visual Basic, Microsoft SQL, Pick up (database),Microsof Office (Word, Excel y Power Point), Linux,Mac, Photoshop, Freehand, Development of Web Sites. PROJECT EXPERIENCE
CALL CENTER – Grey Direct 1999
Creation of the call center department.
Project area telemarketing installation capacity of 20 operators. This area is developed for input and output calls.
This area would help clients campaigns advertising agency as a reminder to the customer and increase their level of effectiveness on promoting the product. The area has a telemarketing call manager system for the supervision of operators with customer for correct guidance to the public but in a short time. The central telephone indicates horra trafficking calls per hour and to analyze if you have to implement more operators for the service.
In addition, a software development analyze calls and analyze in database of cleintes took place. For a statistical analyze campaign.
VOLUNTEER EXPERIENCE
SAINT ROSE PARUSH, East Hartford, CT
Member January – February 2012, 2013, 2014
Teacher of Computers (Word, Excel and Power Point)
The course was given to basic, intermediate and advanced
8-week training for the community of the parish of East Hartford POSTLATINO (News Paper), Hartford, CT
Marketing 2007-2009
Collaboration to promote the mark of Hispanic newspaper market hartford TECHNOLOGY – Information System Revised October2015 EMPLOYMENT EXPERIENCE
MASTER CARD. Lima, Peru
Data Entry 1990-1992
data entry receipt credit card payments.
Operator system 36 main frames
PTA (Perú Travel Advisors), Lima, Peru
Database Administrator 1992-1995
debug and deduplicate information database
development of software for managing database
Analysis of promotional delivery and acceptance level of development GREY DIRECT (Direct Marketing), Lima, Peru
Database Administrator 1995-1999
Debug and deduplicate information database
Development of software for managing database
Analysis of promotional delivery and acceptance level of development
Software development and call center management
Manage database of different origins.
Creating database to indicate the needs of each client and then segment it according to client campaigns advertising agency.
Analysis and database before ending the campaign by the agency.
Manage and technical support areas of the agency. GCG PERU (Marketing), Lima, Peru
Manager of System 1999-2002
Debug and deduplicate information database
Development of software for managing database
Analysis of promotional delivery and acceptance level of development
The Department of systems management and maintenance services company.
Software development and call center management
BURGER KING (New King – franchise), Vernon, CT
Assit Manager 2002-Current
Standares teach employees for proper food preparation.
Satisfy our customers with our service.
Take immediate solutions for customer service
Development of software for the control of sales and purchases of products.
Hardware and software support..
TECHNOLOGY – Information System Revised October2015 MARKETING, East Hartford, CT
Freelance
Photography marketing.
Print advertising
Software development
Communications development oriented integrated marketing
Development of photo booth.
LANGUAGES:
Spanish and English Basic.