Henry Fuentes

**** ***** ***** ** *** F St. Petersburg FL 33705 Cell: 787-***-**** Email: acxbsk@r.postjobfree.com

Personal Profile:

An ambitious, self-motivated, team player individual who has the necessary IT skills, personal attributes and managerial experience required for a successful career at the highest levels. Proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological and managerial solutions to seemingly intractable problems.

Experience:

Technical Support Specialist 2016 – Present

Hillsborough County Supervisor of Elections Office, FL

Responsible for providing support for the voting system and the equipment use for conducting and preparing elections.

Performs diagnostics, testing, and configuration of equipment used in elections.

Sets up, configures and maintains election system hardware and software.

Creates and generates reports as required verifying various data is correct.

Assist with the setup of voting sites used by the public.

Assist in the training of new users in support of voting equipment and systems.

Troubleshoots issues and provides support during elections.

Help desk support for polling locations before and during elections.

Dispatches field technicians as required.

Handles special projects and other duties as required.

President / IT Consultant 1997-2015

Revolution Technology, Inc. Carolina, PR

I handle top performing clients that are embarking on major growth or change that is heavily technology-dependent to identify the optimal future state of IT, aligned with business needs. The design, development and implementation of organizational information systems, software applications, and IT support and infrastructure systems. Oversee the development of mission-critical applications and technology to support the clients’ long-term goals and depending on company size, provide direction and leadership to one or a number of development teams.

Provide clients with risk management, resource allocation, project prioritization.

Research and recommendation of new systems and software products and services.

Direct and manage IT plans, schedules, policies and programs for an organization’s.

Evaluate data processing, network communications, business operations and Computer Services.

Management information systems, according to established goals and objectives.

Other service provide to clients are: IT investigation, IT security, Computer repair, Maintenance and sales, Networking and software installation, Computer Training to Users, Enterprise Testing Procedures, Telecommunication installation and configuration.

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IT Manager 1997-2015

Johnny Rullán & Co., San Juan, PR

Installations, configuration and supports complex enterprise level hardware and software platforms associated with enterprise routing and switching environments. Provides network account access services, escalates technical support issues, conducts technology research, and performs assigned technology projects.

Implementation, migration, and upgrade operating system from Novell 6.5 to MS Windows server 2003, 2008, and 2010, Enterprise testing procedures, Test all business System application performance, design install and configure of a Hyper-V server, develop and implement all IT policies and procedures including those for security, disaster recovery, standards, purchasing, and service provision.

Support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.

Provide expertise and support during systems upgrades, installations, and systems conversions and file, data maintenance. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and oversee provision of end-user services.

Manage financial aspects of the IT division, including purchasing, budgeting, and budget review.

Manage telecommunications infrastructure and development plans, projects, policies and procedures.

Negotiate and administer IT vendor, outsourcer, contracts and service agreements.

MIS & Administration Manager 1992-1997

Johnny Rullán & Co., San Juan, PR

Develop and implement an Information technology department, accounting department, customer service department, and a receptionist area by reassigning and evaluating each employee’s qualification of duty, interview, hiring and dismissal of personnel. Purchase all office and IT equipment. Installation and configuration HP servers, Xerox copiers, HP Plotters, telecommunication equipment, switchboard, DSL, cisco routes, HP Workstations, backup data recovery software and equipment, security software and equipment. Maintain an accurate and up-to-date hardware and software.

Analyzed, modified, and revised procedures to incorporate changes in user needs and to maintain efficiency in data processing procedures.

Test and performed problem resolution on comprehensive computer programs and systems in accordance with established procedures and specifications.

Oversee company accounting life cycle AP, AR, SO, PO, PR, IM, GL, BR.

Plans and directs the installation of Information Technology projects which typically involve and impact multiple business areas.

Performed comprehensive studies and analysis of data processing function, methods, and procedures and recommendation concerning the feasibility of revising exiting operations or adapting new application for data processing solution.

Organize; supervise all of the administrative activities that facilitate the smooth running of an office.

Provide remote and on site technology support to company technical engineers and users.

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EDP Manager 1989-1991

Electro Biology Medical System Inc. Mfg., Guaynabo, PR

Review all IT data entry processing and procedures. Upgrade, Install and configuration MDS Qantel mini business computer, designing, programming, coding, upgrading software for the plant. Evaluate the flow of medical production equipment data entry process.

Evaluate; analyze each department need for proper computer equipment integration.

Correction, modification, integration, programming, and execution Qantel Business computer Master Resource. Planning software to the Plant master file.

Preparation, coordination of training to all end users and electronic data processing department personal in the plant.

Program, modification, test, and execute of an order entry system between corporate headquarter in New Jersey and Puerto Rico communication network system.

Direct supervision of production control data entry personnel of the plant.

Programming, installation, configuration of other system application according to the plant needs

Research & Development Manager 1986-1989

MDS Qantel Business Computers Corp, Mfg.

A Mohawk Data Science Company, Hato Rey, PR

Design, and implement a research and deployment software department. Interview and hiring highly qualify personnel to get the job done. Reevaluate MDS Qantel clients to ensure proper hardware and software are the customer needs and company objective.

Analyze and develop software for MDS Quantel Customer according to their needs.

Develop and implement an inventory control system for MDS Qantel Customer “BWAC International”

Coordinate competency assessments and learning activities for MDS customers.

Design software system for the developments Process.

Implement and tracking of training schedules for department heads and supervisor of the company.

Responsible for all the design, implementation, and installation of customization application system.

Direct supervision of six analysts, eight programmers and four technicians

E.D.P. Manager 1983-1986

American Eagle DBA Executive Air, International Airport, Carolina, PR

Design and implement of a data entry department, Purchase, installation and configuration of all IT communication equipment to establish a network systems. Evaluate all departments’ needs for proper network integration.

Develop and implement air craft flight routing for the Caribbean.

Develop, administrate, training schedule for all data entry personnel in the company.

Recruitment of data entry computer personnel.

Establish an overall direction, guideline, procedures for Electronic Data Processing department personnel.

Implement an accounting life cycle master accounting system.

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Education

MBA –Master in Business Administration, 1980 - 1983 International Institute of America, Hato Rey, PR

BAS –Bachelor in Computer Science, 1977 - 1980 International Institute of America, Hato Rey, PR

Certification:

The Seven Habits of Highly Effective People Covey Leadership Center

Legal Aspects of Discipline and Evaluation Padgett Thompson

Hardware and Software Development MDS Quantel Business Computer Corp

Troubleshooting & Maintenance of IBM PC’S Keye Productivity

Criticism & Discipline Skill for Managers. Skill path Seminars

CAREER DEVELOPMENT:

University Professor 1984 – 2002 Inter American University, University of PR.

International Institute of the Americas 1977 – 1984 IT operation supervisor, Computer laboratory Instructor.

Amor Recon Specialist 1973 – 1976 US Army.

TECHNICAL EXPERTISE

More than 35 years of providing technical expertise and innovation in the Information Technology Industry and Network Operations Systems, Telecommunication and Phone system.

Extensive experience developing, implementing, and managing IT projects and policies.

Design LANs and wireless networks, servers, firewalls, hubs and switches, Virtual Desktop.

Proficient with Dell, HP and Compaq Workstations, Laptops, Servers, Printers, Lasers, Plotters, Scanners, IBM Servers., Mac Family Laptop. And Desktop.

Proficient with Xerox Copier Work Centre.

Proficient with VOIP System.

Knowledge / Skills / Abilities

Strong background in network technology

Customer service skills, Strong organizational skills and attention to detail

Strong organizational skills and attention to detail

Stays current with emerging technologies

Advance understanding of server virtualization technology

Strong diagnostic and trouble resolution skills

Strong communication skills and ability to present technical information to internal and external contacts with clarity and precision.

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HARDWARE AND SOFTWARE TESTING TOOLS EXPERIENCE

TESTRAIL, QASYMPHONY, TEST PLANT, HP QUALITY CENTER ENTERPRISE, MICROSOFT TEST MANAGER, IDEAL 61-760 DIGITAL VOLT-OHIM AMMETER, DEAL CRAFT TESTSET MODEL 620, BLACK BOX NET TONE, BLACK BOX PROBE TRACE AND SIGNAL TESTER, BLACK BOX TVR 10/100/1000 LAN TESTS AND CABLE TEST.

COMPUTER & TELECOMMUNICATION HARDWARE EXPERIENCE

OLIVETTI M-20, IBM AT & XT, SYSTEM 36, AS/400, BABY AS/400 PC’s 286, 386, 486, EQTY I to EQTY DATA GENERAL MINI & MICRO COMPUTER, HP FAMILY SERVERS, COMPAQ FAMILY, MAC FAMILY, ZENITH, QANTEL MINI, MICRO, MAINFRAME 20,30,40,60, PANASONIC, RADIO SHACK IV, DIGITAL MINI AND DESKTOP, COMMODORE, EPSON DOT MATRIX PRINTERS & LASERS, HEWLETT PACKARD MINI MID RANGE COMPUTER, SCANJET 3P, 4P, 5P, HP PLOTTERS, CISCO ROUTER, LABTOPS DELL, COMPAQ, IBM, HP WORKSTATIONS, XEROX COPIERS WORK CENTRE FAMILY, AT&T CEL PHONE FAMILIY, POLYCOM VOIP, TELECONFERENCE,VIDEO CONFERENCE, CISCO ROUTER, JUNIPER, DSL, NIC, ISP, AT&T & SPRINT CEL-PHONE HTC-BLACKBERRY, IPHONE, NORTEL SWITCH BOARD, IPADS, MAC APPLE, CORAL SWITCH BOARD, WD SENTINEL DX4000 SERVER.

APPLICATION SOFTWARE, OPERATING SYSTEM, PROGRAMMING EXPERIENCE

ERP SAGE 100 ACCOUNTING LIFE CYCLE, MASTER ACCOUNT SYSTEM 90, QUICKBOOK, PEACHTREE, QANTEL MANUFACTURING SOFTWARE, QMRP PROFESSIONAL, GENERAL ACCOUNTING SERIES, LOTUS 123, WORD PERFECT 5.1 & 6.1 FOR WINDOWS, WORD STAR, PC TOOLS, MS EXCEL, POWER POINT, ACCESS, WORD, MS PHOTO SHOP, MS VISIO, FOR WINDOWS, DBASE III & IV, SYMPHONY, APPLICATION REPORT GENERATOR, COBOL, RPGII, FORTRAN, BASIC, BUSINESS BASIC, ASSEMBLER, DATA GENERAL-IBM-DIGITAL OPERATING SYSTEM, PC MOS, DOS VER 2.0 to 6.2, NORTON UTILITIES, PC ANYWHERE, WORDSCAN, WINDOWS NT, OFFICE 97 -11-12-365, WINDOWS 3.1/95/98/2000/2K/XP,VISTA, WINDOWS 7 & 8, MAC OS, CRISTAL REPORT 2005, FRONTPAGE 98/XP, OFFICE 97/XP, AUTOCAD LT, ISO, HELP DESK, NORTON FIREWALL, MS PUBLISHER, AUTOCAD, SQL SERVER MANAGEMENT STUDIO 2005, TEAM VIEWER, MS STORAGE SERVER SOFTWARE, SYMANTEC, MCAFFE, XEROX DOCUSHARE.

HARDWARE AND SOFTWARE NETWORKING EXPERIENCE

NOVELL 3.x, AND FAMILY, WINDOWS NT SERVER, MS WINDOWS SERVER 2008, 2012 R2, ACTIVE DIRECTORY, MS EXCHANGE SERVER, SQL, PEER To PEER PERSONAL NETWORK, MIDLAN, CITRIX, ATNX NETWORK, 3XTW1N, 3XPLUS, 3XHATE, NETLYNX, I3COM, 10 BASE T. 100 BASE T 1000 BASE T, TOKEN RING, ITIL, FIREWALL, SAN, VMWARE, VPN, STAR NETWORK, TCP/IP, ISP, VOIP, TCP/IP, TP, DNS, GATEWAY, ROUTERS, Fiber, T1, HUBS, BLACK BOX CABLING AND NETWORK CONNECTIVITY, SWITCHES.

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