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Customer Service Sales

Dallas, Texas, United States
October 31, 2016

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Dewitt Matthew Myers

**** ********* **. ******, **

(214) 457- 1751,


Coastal Carolina University- Bachelor of Science in Business Administration; Marketing

Proficient with Microsoft Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express

Independent Adjuster License. Home State GA. Other States include TX, AL, MN, OK, SC, and WY.

State Farm Property and Causality Policy and Estimatics


Pilot dba State Farm Insurance, Atlanta, GA 08/16 – Present

Initial Loss Reporting

Handled inbound calls in a fast-paced environment to take loss reports ensuring prompt routing to other teams.

Communicated with customers in a courteous manner using approved scripts via phone or written correspondence.

Worked in a collaborative team environment while meeting quality standards.

Bintech dba State Farm Insurance, Johns Creek, GA

Independent Adjuster 02/2016 – 4/2016

Consistently delivered a remarkable customer experience through assisting and handling claims involving property.

Within approved limits, applied claims settlement procedures to process claims, initiate claim payment process and closed claims.

Assist internal partners and interface with external vendors, securing releases, preservation of evidence and other duties on property claims

Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts within approved limits

Recognized and explained terms of policy as appropriate.

Opened applicable causes of loss

Capital One Auto Finance, Plano, TX 06/2009 - 7/2015

Credit Bureau Reporting (CBR) 03/2014 - 7/2015

Responsible to manage all credit review disputes arising within the company through mail, fax, phone or email channels.

Responsible for a new Hotline service, a CBR Specialist call center to handle escalations/inquiries/SME to help on real time basis.

Update customer’s credit trade line through all major Credit Bureaus.

Cultivate stellar relationships with all major Credit Bureaus.

Solve customer issues through researching numerous computer programs, while having knowledge of Federal Regulations.

Accounts Reports Specialist 08/2012 - 03/2014

Full understanding of insurance guidelines to determine different policy limits.

Strong negotiation, problem solving probing skills.

Prepare weekly inventory management reports.

Prepare monthly decks outlining daily inventory to determine the department losses and gains.

Analyzing customer’s transaction history, and assisting in dissolving customer concerns.

Funding Analyst 03/2012 - 08/2012

Verified insurance coverages to match company’s limits.

Serve as the main point of contact to consumers and lien holders, communicate status of customer account, and approve or deny funding of the loan

Calculate loan to value ratio to ensure the loan applied for does not exceed the guidelines defined by our credit policies.

Answer a wide range of customer inquiries related to the company’s lending products in a queue environment and also corresponds via email.

Follow up with customers to ensure stipulations are received and meet loan requirements in a fast paced, deadline intensive environment.

Responsible for an intense verification process and recognition of potential risk issues.

Bankruptcy Specialist 08/2010 - 3/2012

Resolve severely delinquent discharged Bankruptcy (BK) loans by collecting funds to bring account within threshold.

Settling the loan balance via refinance or dealer trade-in; or repossessing collateral if no alternate means of resolution.

Promptly identifying bankruptcy cases within Capital One auto portfolio.

Responsible for approximately 300+ accounts in queue.

Customer service Repossession Account Manager 06/2009 – 08/2010

Resolved delinquent accounts by utilizing all available tools.

Finished in the Top Third on the performance ranking in the Capital one auto portfolio.

Hertz Equipment Rental, Dallas, TX 08/2008 - 3/2009

Sales Coordinator

Responsible for creating new customers and maintaining current customer from cold-calling or site visits.

Built sales and latest allotment contests for major clients.

Oversight of short-term and long-term contracts that ensure customer needs are met and company property is protected.

RSC Equipment, Myrtle Beach, SC 06/2007 - 5/2008

Inside Sales Coordinator

Coordination of dispatch and delivery to ensure efficiency and maximization of time and materials.

Development of strategic marketing initiatives to capture targeted cliental.

Optimize communication skills by creating strategic deals and goals with customers over the phone.

4th Quarter South Region Inside Sales Recipient.

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