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Customer Service High School

New Castle, Delaware, 19720, United States
October 31, 2016

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Kiarian Seth

* ********** ****

Bear, De *****



I am looking for a career that will give me a platform to utilize my exceptional customer service and organizational skills while creating opportunity for growth.

Job History:

Dollar General (6/2011 – 1/2012) – Sales Associate: General store duties, greet customers, answer telephone, assist customers with purchases in store, and via internet. Cash handling/operation of cash register. Balance drawer and ensure money count is accurate. Stock shelves and clean as assigned.

Jake’s WayBack Burgers (11/2011 – 3/2012) – Crew Member: General store duties, clean, prep, and serve food. Line cook, assist customers by telephone, fax, and in store front Cash handling procedures, and operating cash register. Balance drawer and ensure money count is accurate. Stock and clean facility inside and out. Closing and opening store as crew chief as assigned.

Saladworks (11/2012 – 7/2013) – Crew Member: General duties, operate the store- front daily by opening, midday and closing lists. Arrange displays and stock drinks. Clean, prep, cook, and serve food. Assist customers by phone, fax, web, and store front. Cash handling procedures and operating the cash register. Balance drawer beginning and end of each shift.

Kohl’s Department Store (10/2012 – 1/2013) – Seasonal Service Desk Associate: Balance five drawers for other associates and myself at the service desk, handle returns, exchanges, damaged, misplaced/mismarked incorrect items, discounts, credits, expired Kohl’s cash and credit card payments. Responsible to sell and promote Kohl’s credit cards and achieve quota of soliciting 3 or more customers to apply for store credit line. Supervise the sign in sheet for keys in the store such as jewelry counter and cash office. Assign tasks and breaks for employees at the service desk. Balance drawers at night for closing.

Total Trans Logistics ( 10/2013 – 3/2014) – Warehouse Associate: General duties, Fed Ex, UPS, the Post Office mail delivered daily to be opened, checked, and repackaged to be sent to Europe. All packages must the guidelines of Europe to enter the country. All items are weighed with a tally of 5,000 packages daily. Must meet quota of the day, all packages must be scanned, checked, for weapons, batteries, toy weapons for children and anything deemed hazardous removed before repackaging and sending out.

DBD 1711 LLC (03/2014 –01/2015) Secretary: General duties, answer telephone (multiple lines), take messages if necessary, set customer appointments, set personal appointments for boss, manage all mail and pay all bills, all filing of paperwork and receipts, order bike parts and pick them up if needed. Handle all customers directly with payments, appointments, questions and repair orders. Assist with sales, inventory, and promotions for products.

DISCOVER FINANCIAL SERVICES LLC (02/2015-12/2015 - Customer Service Rep: General duties, answer inbound calls for consumer credit card customers. Offer benefits, products. rewards, incentives etc, post payments. discuss interest and fee charges, waive fees, discuss APR based on prime rate in market, travel notifications, fraud, lost/stolen, new accounts

SALADWORKS (11/2015- Supervisor: General duties, greet customers, clean, prep cook and serve food, stock and fill food bar, follow lists according to morning, mid and closing shifts, clean and sanitize food areas, assign tasks and breaks to employees, cash register, take payments, issue change, refunds. discounts. safe and drawer count at close, deposits


William Penn High School - High School Diploma - 2011

Delaware Technical Community College – Prerequisite courses (ongoing)

Wilmington University - Prerequisite courses (ongoing)


Edwin Mitchell

930 East 28th Street

Wilmington, De 19803


Melissa Swank, RN

52 East Main Street Apt 3

Middletown, De 19709


Veniece Morrow

407 Hillside Avenue

Wilmington, DE 19805


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