** * ******** *** **** ***

Phoenix, Arizona *****

602-***-**** / acxbr2@r.postjobfree.com

KIMBERLY BARTON

Dynamic user-focused desktop administrator offering experience in global system networking, implementing, and maintaining IT projects with time and budgetary restraints. EDUCATION

ITT Technical Institute Tempe, Arizona December 2010 Associate of Applied Science Degree – Information Technology – Computer Network Systems Northland Pioneer College Winslow, Arizona 2000-2002 Winslow High School Winslow, Arizona 1996-2000

Diploma

CERTIFICATIONS

OSHA Certified Safety Inspector, 30 hours /CPR/AED/Basic First Aid Certified COMPUTER/TECHINCAL SKILLS

Software

Windows XP/Vista/7/8/10

Mac OS X v10.0-10.7

Windows 2000/2003/2008/2012

Server

Microsoft Office

2007/2010/2013

Barracuda Spam Filter

Vipre Anti-Virus Enterprise

Cisco Desktop Agent and

Supervisor

Symantec Endpoint Protection

Networking

TCP/IP, IPX/SPX, SNMP,

NNTP, IMAP, POP

Active Directory Services, DNS,

DHCP, WINS, Exchange Server

2000, Ethernet, LAN/WAN

Routed Cisco 2600/2800/2900

Routers/Switches

VPN and Juniper Networks

Group Policy Management

Cisco Unified Comm.

Manager/Administration

Tools

Tone Generator

Kemp Load Balancer

Dame Ware Remote Control

SharePoint

SQL Server

Solar Winds

Security DVR/Video

Recording

Reach Media Software

Real VNC Viewer

Vistumbler Scanning

WORK HISTORY

Vistana Signature Experiences, Information Technology Scottsdale, Arizona 02/2016-Present Property Desktop Administrator

Maintained system administration in a client-server and LAN technology environment ensuring peak operating efficiency and minimal downtime across multiple geographical locations.

Ensured all system hardware, operating systems, software systems, and related procedures adhere to global organizational values.

Provided technical analysis, research, recommendations, and implementation of new technology.

Developed and maintained system documentation and 30 day inventory department controls.

Traveled between properties to provide technical assistance during construction projects, department meetings, and vendor presentations.

Active Directory, network email, and desktop migration performed after corporate business merger. Valley of the Sun YMCA, Information Technology Phoenix, Arizona 09/2012-02/2016 IT Support Technician

Designed multiple software solutions driving continuous improvement to daily processes, workflow, and customer responsiveness.

Mentored college interns for entry-level computer networking troubleshooting and diagnostics.

Maintained inventory for twenty-three YMCA branches and eighteen K12 online high school programs.

Performed cable management and assisted with relocation of network equipment.

Researched, evaluated, and implemented improvements for network security measures.

Recycled and maintained computer donations for non-profit organization.

Isolated network communication issues and contacted third party Internet Service Providers to elevate issue for repair.

The Vanguard Group - Mutual Fund Company Scottsdale, Arizona 07/2004-07/2006 Resolution Specialist

Served as a technical and problem-resolution expert for internal and external clients.

Evaluated mutual fund accounts, identified shareholder issues, and determined appropriate source of resolution.

Analyzed production reporting content and frequency, procedures and workflows, and recommended improvements.

Prepared shareholder correspondence letters, financial reports, memos, minute meetings and presentations.

Developed and implemented manual processing contingency plans. Associated Staffing – The Vanguard Group Scottsdale, Arizona 11/2002-07/2004 Account Processor

Processed policy transfers, retail redemptions, IRA distributions and asset transfer redemption requests.

Deposited and distributed funds to and from shareholder accounts.

Contacted shareholders in regards to fund and account information, legal requirements & investment- related topics.

Performed account reconciliations.

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