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Customer Service Sales

Location:
Georgetown, Texas, United States
Posted:
October 31, 2016

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Resume:

WA Y N E E S P I N G

**** *. **** **. *****: 512-***-**** (c)

Georgetown, Texas, 78626 Email: acxbqe@r.postjobfree.com ACCOUNT MANAGEMENT

A dedicated professional with 45 years of diverse account management, leadership and sales experience. Uses hands-on management techniques to lead team members by example. Performs a wide range of accurate financial and business administration tasks. Communicates with team members and customers to solve problems. Capable of explaining and filing sensitive information. Excellent computer skills, including Microsoft Office and Salesforce.

AREAS OF EXPERTISE

Database Management

Tax Preparation

Accounting

Customer Service

Sales & Marketing

Research

Data Analysis

Office Administration

Communication

Construction

Business Development

Negotiations

Budgets

Human Resources

Leadership

Microsoft Office Suite

Policy Development

Motivational Speaking

PROFESSIONAL EXPERIENCE

DEPARTMENT OF THE TREASURY, INTERNAL REVENUE SERVICE, AUSTIN, TX SEP 2012 – OCT 2016 ACCOUNT MANAGEMENT CSR NOV 2015 – OCT 2016

Successfully requests additional tax information and changes on Amended Returns.

Communicates with taxpayer to give them a better understanding of requirements.

Provides taxpayer advice over the telephone.

Collaborates with multiple departments to provide taxpayer with solutions and close cases. ACCOUNT MANAGEMENT EXCESS FUNDS COLLECTION JUL 2015 – SEP 2015

Maintained and updated taxpayer files after cases were closed out with excess funds.

Process Past Statute of Limitations funds into the General Fund.

Improved satisfaction by quickly processing accounts.

Researched and analyzed information to ensure correct excess funds paperwork was filed.

Notified management of any account abnormalities and solved problems as needed. TAX EXAMINER TECHNICIAN RAIVS CORRECTIONS MAY 2015 – JUL 2015

Accurately processed 8405 requests for corrections from taxpayers.

Ensured paperwork was complete and accurate, rejecting applications that didn’t qualify.

Identified additional taxes owed by payer.

Wrote taxpayer correspondence to explain necessary changes and areas of concern.

Utilized a database to store information and keep detailed records. TAX EXAMINER TECHNICIAN SEP 2014 – MAY 2015

Wayne Esping 2

Correct and amend individual 1040X tax returns, using codes to note reasons for each change.

Collaborated with multiple departments to ensure correct processing.

Collected additional information missing from returns by mail.

Maintained a working knowledge of tax code changes, laws, regulations and procedures.

Provided stellar customer service by quickly answering questions and accurately inputting information. Wayne Esping 3

ADMINISTRATIVE CLERK MAY 2013 – SEP 2014

Prepared ITIN applications for submission with W7 applications.

Completed general office administration tasks, such as faxing, organizing mail and answering phones.

Followed strict guidelines when classifying information, filing paperwork and assigning identification codes.

Purged outdated records from filing system, archiving them as needed.

Utilized resources, such as microfilm, to gather information and complete tasks. CLERK AND ADMINISTRATIVE ASSISTANT TEMPORARY SEP 2012 – MAY 2013

Performed clerical duties, including photocopying, faxing sensitive documents, and handling correspondence.

Created, updated and sorted records of all office activities and business transactions.

Ensured accuracy of all documents by providing proofreading services.

Utilized computers and a database system to streamline operations and improve efficiency. CENTRAL TEXAS GUN REPAIR & SALES, GEORGETOWN, TX SEP 2007 – AUG 2012 OWNER & GENERAL MANAGER

Directed and coordinated all daily business activities, including production and distribution.

Made critical business decisions after conducting research, reviewing financial statements and analyzing options.

Actively worked to reduce overall operations cost while improving quality standards.

Handled all business administration and financial tasks, such as budgeting, investments, and accounting.

Established company policies designed to increase efficiency and improve customer satisfaction.

Built a dedicated sales team using a wide range of recruiting and training techniques.

Led by example using hands-on management and stellar communication.

Launched innovative marketing campaigns to drive sales and store traffic. DO-ALL CONSTRUCTION, GEORGETOWN, TX FEB 2002 – AUG 2007 OWNER & GENERAL MANAGER

Oversaw all company financial records and followed a strict budget to ensure smooth operations.

Planned and directed staff meetings to show areas for potential growth and keep team informed.

Negotiated project terms with clients before developing contract and budget.

Directed human resources, including developing training materials, approving activities, and organizing departments.

Created detailed, well-researched reports showing all of the company activities.

Presented company information and services to potential clients.

Organized all promotional and marketing materials, including writing informative articles for publication. AWARDS

Million Dollar Roundtable Member

Attained MCI Club status

Top Sales Person for Home Sales, Dell Computer.

Top Sales Person for Federal Sales, Dell Computer. EDUCATION & TRAINING

Master Gunsmith, Phoenix State University, Phoenix, AZ, Sep 2007 Certified 1040X Paper and Phone Technician

Certified Radon Testing and Evaluation

Certified Radon Mitigation and Building Repair

Licensed General Contractor, California, New Mexico, and Wisconsin ASSOCIATIONS

Credit Manager Association of Southern California (CMASC) International Conference of Building Officials (ICBO) Veterans of Foreign Wars (VFW) * American Legion * Disabled American Veterans (DAV) Hispanics of Internal Revenue Service (HIRE)



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