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Technical Support High School

Somerville, Massachusetts, United States
October 31, 2016

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James Comber


*** ****** **. ***. *

Somerville, MA 02143


Northeastern University Boston, MA

D’Amore-McKim School of Business December 2015

Bachelor of Science in Business Administration

Concentration: Management Information Systems

Activities: Northeastern University Film Enthusiasts Club, Northeastern Entertainment Society

Summit Country Day School Cincinnati, OH

High School Diploma June 2011

Awards and Activities: National Honor Society, Varsity Baseball 2010 Team Division

Champions, Varsity Football Team, Film Club


Picis, Inc. Wakefield, MA

Technical Support Analyst January-June 2013

Repaired broken machines and decommissioned those unable to be repaired

Set up HP Integrated Lights Out for the data center (physical wiring and software)

Set up and maintained Virtual Machine environments

Performed general server upkeep, i.e. updates, reseating components, troubleshooting

Wayfair, Inc. Boston, MA

IT Support Coop June 2014-August 2015

Created/fixed/improved Powershell scripts

Imaged machines using PXE boot and Macs using DeployStudio

Developed internally facing web pages using mostly PHP, Javascript, HTML

Used SCCM to push software to user's machines

Worked on a new onboarding process for new hires

Moved 2 remote offices into the main office (~500 people)

Repaired broken machines (including laptops), replaced cards/drives, PSU's, etc..

Audited conference room setups for functionality

Rolled out 16gb of RAM upgrade for all Engineering machines

Nutraclick Boston, MA

Support Engineer March 2016-October 2016

Took care of all help desk requests for ~160 users (broken PCs, software, new hires, etc.)

Built out an inventory system and populated it with data

Wrote bash scripts for automation/reporting purposes

Used SaltStack to manage multiple Linux servers

Learned to manage VM's from the terminal with virsh

Vetted new services for implementation such as Lastpass and multiple anti-virus solutions

Skills and Interests

Computer Skills: Proficient with Office, Active Directory, familiar with SQL, Powershell, PHP, Javascript, bash, and HTML; Built/upgraded many machines

Interests: Reading novels/comics, guitar, video games, computers, film

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