Customer Service Data Entry

RESUME

Bio data:

Name : NAMUYOMBA STALLONN

Date of Birth: 21st/June/1992

Nationality : Ugandan

Address : Seguku- Kampala

Email : **********@*****.***

Telephone : +256*********, +256*********, +256*********

PERSONAL PROFILE:

Education Background:

Year/ Period

Institution/School Attended

Award Attained

2012-2015

Makerere University

Bachelors Degree of Arts in Social Sciences

2010-2011

Springfield High School

UACE(Uganda Advanced Certificate of Education)

2006-2009

Lubiri High School

UCE(Uganda Certificate of Education)

1999-2005

Buganda Road primary school.

PLE certificate (primary Leaving Examination)

Certificates Attained:

§Certificate of Global Health and HIV/AIDS initiative Uganda with technical support from development partners conducted at Makerere University on 31st May 2015.

§Certificate of participation in the community based Training project planning and management from 23rd-27th June 2014 at Red Cross Centre. Entebbe Branch

§Certificate in basic first Aid training at Red Cross Entebbe branch from 7th-12th July 2014.

CAREER OBJECTIVE

To find a stimulating and challenging position which builds on my university skills and knowledge as well as professional experience. I am an ambitious individual who wants to learn and develop under the guidance of those who are at the top of their field and then use those skills to become an expert and professional myself.

Additional Skills and Competencies:

1.Personal Skills

§Good leadership skills

§Good writing skills

§Ability to negotiate, Make decisions, and work with minimum supervision.

§Good interpersonal and communication skills, trustworthiness with the ability to work in multicultural environment.

§Flexible and able to work longer hours with the ability to effectively manage time and respond positively to change.

§Team player with an active interest in developing others.

2.Computer Skills

§Proficient knowledge in Microsoft word, Excel, PowerPoint, and Internet.

3.Research Skills

§Good proposal writing skills which I obtained at the university during my research study which involved proposal writing. My research dissertation titled; “Locus of control, Self- Esteem. And Stress among Employed women.

WORKING EXPERIENCE

vOctober 5th 2015 to date;-Data Entrant at Uganda Telecom Limited.

Duties

§Sorting information; establishing data entry priorities.

§Maintain data entry requirements by following data program techniques and procedures.

§Validate and prepare KYC registration forms by compiling and maintaining subscriber data confidentiality by using protective operations.

§Maintain operations by following policies and procedures; reporting needed changes.

vJune 1st-3rd October; -Sales Personnel at Solid SD Solutions Limited.

Duties

§Making sure there was regular supply of stock.

§Providing customer service and customer retention through up selling and cross selling.

§Balancing of stock at the end of the day.

vMay 20th to August 9th 2013; _Volunteer at Uganda Red Cross Society. Entebbe.

Duties

§Dissemination of the masses in the Entebbe communities. This improved on my communication skills and interpersonal relations skills.

§Sensitization of the masses through creating awareness about the use of female and male condoms which taught me how to coordinate with all kinds of people and working as a team.

v2010-2011- Sales persons at Hallmark events and Promotions in Naguru.

Was equipped me with customer care service skills and book/record keeping skills.

LANGUAGE

SPOKEN

WRITTEN

English

Very good

Very good

lusoga

fair

Practicing

luganda

Very good

Very good

lunyankole

fair

practicing

Hobbies and Interests

Reading

Watching news and listening to talk shows.

Listening to music

Travelling/adventure

Making friends

Dancing

.

REFREES

Mr. Ahimbisibwe Innocent.

Billing and Customer Database manager,

Uganda Telecom Limited.

Tel. +256-***-***-***

Email; ********.***********@***.**.**

Mr. Kasumba Stephen.

National sales manager (Direct sales)

Uganda telecom limited

Tel. +256-***-***-***

Email; *******.*******@***.**.**

Mr. Sekweyama Nathan.

Managing director

Solid SD Solutions Limited

Tel. +256-***-***-***

Email;******.*********@*****.***

CERTIFICATION

I the under signed certify to the best of my knowledge and belief these bio data correctly describes myself and qualification.

Sign

Namuyomba Stallonn.

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