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Customer Service Insurance

Kent, Ohio, United States
October 31, 2016

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Kimberly A Morehead

**** ** ** **

Mogadore, Ohio 44260


Career Objective: To Establish a long term working relationship and dedicate time to

performing and advancing within the administrative assistant-customer service field.

Education: Graduate from Field High School 1990, Major in general curriculum Maplewood Joint Vocational School 1990 Major in small business management. Attended American School of Cosmetology and Nails 1990, received Ohio State Managing Manicurist Licensing.

Summary of Qualifications

Accomplished Administrative/ Receptionist with over 12 years, Experience additional expertise in excellent customer service skills both in person and on the phone, very fast learner, computer skills Microsoft word, windows XP and various other computer software at the companies I have worked for. Strengths in budgeting office supplies, balancing of resident funds and balancing resident checkbook and handling company petty cash. Implementing process of improvements, highly skilled in organizing, scheduling, multitasking and great team building.

Professional Experience

Deans Professional services: Jan 2015- April 2015

I worked for a client of theirs, doing medical billing and other duties that were required. Their client hired me in May 2015.

Team Health: May 2015-Sept 2015

Akron, Ohio

Denials Resolution Specialist:

I was in charge of looking at an account to see if it needed to have a denial done for insurance not paying. If the account had a denial that clearly stated that we were out of time to process a denial, then I would call the insurance company to find out if there was anything else that can be done. I also made phone calls to the insurance companies to find out the status of the denial. When I did get a result of a denial back then I had to get with my team leader to see how to proceed with the account. I also did faxing, filing, and other office duties.

Ellet License Bureau: October 2014-Jan 2015

Akron, Ohio

Customer Service Rep

Responsible for professional customer service, answering phones, waiting on customers, processing customer driver license, temp tags, and regular tags, making sure the equipment is properly loaded with driver license, copiers have paper and making sure all stations have what is needed, and keeping customer papers in order, and at the end of the day help with closing duties.

Revcare (Paymed Solutions) 2011-2013

Akron, Ohio

Customer Service Rep

Responsible for excellent customer service skills, taking payments over the phone and setting up payment plans. Taking insurance information and verify coverage and billing insurance companies.

Providing excellent telephone customer service.

Maintaining over 1,000 patient accounts.

Making sure reports are done weekly before accounts go to collections.

Managing payment arrangements and timely payments as well as processing them.

Managing the care assurance program papers, upon return of them from the patient I send them to the department that handles them.

Managing time in order to have everything done that is required.

Billing insurance companies, and keeping a check on them about every 30 days.

I’m very good at multitasking and I’m a fast learner.

Western Reserve Spine and Pain 2007-2009

Kent, Ohio

Front Desk

Responsible for checking in patient's and collecting co-pays, making sure all information is correct on their face sheet. Answering phones and directing calls to the proper department, and promoting excellent customer skills.

Assuring patient's wait time is minimal

Maintaining cash drawer and co-pays

Maintaining my calls to the attorneys regarding patient's motor vehicle claims.

Assuring that all files are updated and filed correctly

Assuring that medical records requests were done in a timely manner and mailed out.

Handling of incoming and outgoing mail.

Children's Hospital/HBS 2005-2007

Akron, Ohio

A/R Specialist

Responsible for posting all insurance and private payments to the correct accounts.

Maintain commercial, Medicare and Medicaid reports on a daily basis.

Making sure all claims are sent on a timely manner.

Handling phone calls regarding patient's accounts

Handling incoming and outgoing mail

Assuring excellent customer service.

Gandee Chiropractic Wellness Center 2000-2005

Akron, Ohio

Insurance Manager/Chiropractic Assistant/Personal injury Case Manager

Responsible for checking patients in and out, collecting co-pays taking patients back to the rooms for the doctor.

Making sure all commercial, Medicare and Medicaid claims are filed in a timely manner.

Assuring all new patient's insurance was verified before their visit.

Checking on claim status with the different insurance companies.

Managing Self pay patient's under what the Dr. discusses with them as far as to what he will charge them per visit.

Managing patient relations, appointment scheduling, balancing daily income and making bank deposits of the funds. Faxing, Filing, 10 key.

Maintaining calls to the attorney's offices regarding personal injury cases. Work with the Dr. in helping resolving a settlement for the patient's medical care.


Personal Reference Professional Reference

Bonnie Thompson 330-***-**** Mary Haught 330-***-****

Irene Stinnett 330-***-**** Don Thompson Jr 330-***-****

Jim Hill 330-***-**** Anna Mizer 330-***-****

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