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Customer Service Representative

Northville, Michigan, United States
October 31, 2016

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Colleen A. Adams

***** ***** **** #*** ******** Lake, MI 48189 734-***-****


Saline High School, Saline, MI 1978-1982

Graduated, General Studies

Washtenaw Community College, Ann Arbor, MI 2005-Present Business Management Anticipated Graduation December 2015 EMPLOYMENT:

Populist Cleaning, Ypsilanti MI 2013-Present

Day Porter

Clean all Common area bathrooms

Vacuum and dust all hallways and stairwells

Keep the elevators clean

Keep the front entrance clean and free of any kind of wetness

Be on call during the day for any type of accident within the building Sodexo Inc. at the University of Michigan, Ann Arbor MI 2011-2016 Supervisor

Take beginning and ending inventories for concession stands

Supervise nonprofit groups on health and safety issues

Assist the groups with getting merchandise fromwarehouse

Supervising nonprofit groups with cleaning of stands RHP Properties/Orchard Grove Village, Ann Arbor, MI 2007 - 2009 Community Manager

Collect rent and mortgage payments entered into company database.

Create and maintained resident files, prepared letters.

Designed and distributed quarterly newsletter.

Balanced and maintained budget and sales report, answered phones, made appointments, resolved resident complaints

Dexter Community School, Dexter, MI 2002 - 2008


Assisted the special education teacher with the day to day classroom activities.

Collaborate information sharing between the teachers and principal.

Manage daily interactions with students to help them accomplish their goals. Sheridan Books, Ann Arbor, MI 1989 - 2002

Customer Service Representative Assistant

Communicated with customers and directed them to the right person.

Organized and maintained job data base, resolved customer complaints.

Monitored book creation through various departments to ensure timely completion.

Resolved and managed customer feedback.

Filled in for Customer Representatives while on vacation. Skills: Proficient in Microsoft word 2007, excel, and power point Reference upon Request

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