Healthcare

KISHON SMITH

**** ******* **., **********, ** ***03 • C: 318-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Ambitious Medical Administrative Billing and Coding student seeks an administrative role in a hospital or private practice. Advanced medical terminology knowledge.

Customer service-oriented and dedicated team player in clerical, patient support, scheduling appointments and preparing patient charts. Strong ability to communicate clearly and effectively to patients and staff.

Outpatient records coding specialist with ICD-10 expertise. Familiar with commercial and private insurance carriers. Seeks a position of increased responsibility and authority.

SKILLS

Medical terminology Human anatomy & physiology Medical coding ICD-9-CM/ICD-10-CM/HCPCS CPT-4 Patient check-in Microsoft Office proficiency: Word, Excel, Powerpoint, and Microsoft Outlook Customer Relationship Management Software (CRM) Commercial/Private Insurance Carriers Patient referral Expert Outpatient surgery coding specialist Record maintenance professional

EXPERIENCE

Clerk 1, May 2016-Current

Estes Express Lines, Pineville, LA

Retrieved requested files and delivered to appropriate personnel.

Scanned and filed forms, reports, correspondence and receipts.

Operated office equipment such as copiers and fax machines; entered information into computer databases.

Updated daily logs for tracking file movements.

Reviewed files to check for complete and accurate information.

Contacted staff and customers to retrieve files.

Veteran Affairs Appointment Scheduler and Coder, October 2014-April 2016

Sutherland Global Services, Alexandria, LA

Obtained information by contacting appropriate personnel or patients.

Strictly followed all federal and state guideliness for release of information.

Acquired insurance authorizations for procedures and tests ordered by the attending physician.

Scheduled veterans appointments, radiology exams, and coded disease diagnostic and procedural terminology.

Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.

Prepared and attached all required claims documentation including referral, treatment plans or other required correspondence to reduce incidence of denials.

Performed insurance verification and pre-certification and pre-authorization functions.

AT&T Sales Consultant, October 2012-October 2014

Sutherland Global Services, Alexandria, LA

Trained all new employees on effective sales techniques.

Completed purchases with credit and debit payment methods and monitored for fraudulent activities.

Worked flexible schedule to accommodate changing customer levels.

Responded to customer’s inquiries with expert product and service information.

Maintained up-to-date knowledge of customer buying habits and upgraded customers services.

Customer Service Representative, March 2006-May 2009

Walgreens Store, Pineville, LA

Listened to customer needs and preferences to provide accurate advice.

Handled all correspondences and provided training.

EDUCATION

Associate of Science in Medical Administrative Billing and Coding, October 2016

Keiser University, Ft. Lauderdale, FL

REFERENCES

Available upon request

Contact this candidate