Manager Customer Service
Resume:
LISA BOB
LAFAYETTE, LA *****
*******@*****.***
337-***-**** (Daytime) 337-***-**** (Evening)
I have over 20 years of management, accounting, and financing experience. I’m familiar
with DHH policy and procedure requirements, collections, medical billing, ICD-9, CPT
coding, credentialing, hiring, accounts payable, accounts receivables, taxes and also
structure of administrative policy & procedures.
SKILLS:
Admin & Clerical Jobs Admin, Administrative Assistant
Clerical, Medical Records, Contracts Administration, Data Entry, Office Manager
Diversity Opportunities Accounting, Admin & Clerical, Management
Healthcare Health Care Administration,
Healthcare Human Resources, Medical Billing, Support Services
Accounting Accounting, Accounting Manager, Accounts
Payable, Accounts Receivable, Bookkeeping, Payroll, Reporting, Tax Accounting
Banking & Finance Bookkeeping, Finance, Finance Manager, Loan Processor
Customer Service Customer Service Manager
Human Resources Compensation & Payroll, Employee
Relations, Entry Level HR, HR Administration, HR Benefits,
HR Consulting, HR Manager, Human Resources
Executive, Information Technology HR, Training & Development
Retail Retail Sales Associate
Software Program Quick Books Pro, Microsoft Money,
Microsoft Works, Word, Excel, Outlook, Misys Tiger, Last, Time
Force, Flight Federal Aviation, Corel, Online Banking and Internet
WORK EXPERIENCE:
Tower Monitor
Tetra Technology
August 2016 to Present
Responsible for monitoring debris for Disaster Relief according to FEMA and the Core of Engineering policy and
procedures.
Program Manager
Oats Child Care
Dec 2012 to August 2016
Responsible for day to day operation of the child care facility, complying with state regulations policy and procedure
requirements, accountability of all medical and administration protocol, includes supervising staff, medical billing,
collections, bookkeeping, payroll, payroll taxes, and reconciliation of bank statements, licensing, credentialing and monthly
reports.
Program Manager
New Way Management, HCBS Provider
November 2010 to September 2012
Responsible for day to day operation of the personal care provider facility, complying with DHH policy and procedure
requirements, accountability of all medical and administration protocol, responsibility client plan of care followed, PA’s
maintained, recruiting of new clients, includes supervising staff, medical billing, collections, bookkeeping, payroll, payroll
taxes, and reconciliation of bank statements, licensing, credentialing and monthly reports to Board of Directors. Also sold
medical equipment for sister company and billing.
LEAD TAX PREPARER-Part-time
Jackson Hewitt Tax Service
December 2000 to May 2012, Prepare individual and business taxes.
LEAD BOOKKEEPER
Billedeaux Hearing Center and Any Lab Test Now
August 2008 to November 2010
Responsible for seven Hearing Center and five Lab Collection Center. Day to Day responsibility is to make sure all
accounting transactions are accounted for in a timely period. Responsible for day to day operation, which include
accountability of all medical and administration protocol. Responsibility includes supervising staff, medical billing,
collections, bookkeeping, payroll, payroll taxes, reconciliation of bank statements, licensing, credentialing and monthly
reports.
ADOLESCENT CASE WORKER
Medical Management Options New Directions
February 2008 to August 2008
Monitor, redirect, and document behavioral patterns of adolescent’s residents. Relaying all findings to assigned therapists.
Assist therapist in group therapy and process groups. Provide safe environment on unit via camera monitors, physical room
checks, and comply with all rules and regulations.
DIRECT SERVICE WORKER-Part-Time
Ageless Health Care
August 2008 to September 2012
Care for disabled people, perform daily plan of care duties ordered by DHH.
OFFICE MANAGER
Acadiana Healthplex
June 2000 to February 2008
Responsible for day to day operation, which include accountability of all medical and administration protocol.
Responsibility includes supervising staff, medical billing, collections, bookkeeping, payroll, payroll taxes, reconciliation of
bank statements, licensing, credentialing and monthly reports.
Night Auditor-Part-Time
Motel 6
May 2006 to March 2007
Posts room charges and taxes to guest accounts, processes guest charges voucher and credit card vouchers, post charges to
the guest accounts that have not been posted or were incurred on the night audit shift transfer charges and deposits to master
accounts, checks to see that all charges are assigned to the appropriate departments, to verify that all transactions performed
at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly
posted and allocated, tracks room revenues, occupancy percentages, and other front office statistics, prepares a summary of
cash, check, and credit card activities, summarizes results of operations for management. Check figures, postings, and
documents for accuracy.
OFFICE MANAGER
Neighborhood Housing Services
June 1995 to March 2000
Responsible for day to day operation of the company, supervise staff, bookkeeping, payroll, payroll taxes,
reconciliation of bank statements, mortgage loan origination, collections, grant writing, monthly reports to the board of
directors to assure the success of the organization.
CASHIER AND RECOVERY DEPARTMENT
TJ Maxx Part Time
April 1998 to February 2000
Cashier processing sales, returns, stocking, and inventory, also done merchandise recovery.
EDUCATION HISTORY:
DELTA SCHOOL in LAFAYETTE, August 1989 to December 1990, Medical Office Assistant Graduated
JACKSON HEWITT TAX SERVICE in LAFAYETTE, LA, August 2000 to December 2000, Tax Preparer Graduated
THOMSON EDUCATION in FLORIDA, April 2004 to June 2005, Business Administration
REFERENCES: Upon request
Contact this candidate