Customer Service Manager

Christie L. McKinney

**** * **** ******

Chicago, IL 60617

H: 901-***-****

***************@*****.***

Objective

Clerical personnel seeking to obtain more accurate and efficient customer service skills within the Corporate Business field.

Skills

Hospitality service

Proficient in Microsoft tools (Word, Excel, PowerPoint, etc.)

Organizing and Planning activities

Analytical Perspective to complete task

Time management

Complex Problem Solving

Team player

Education

Hyde Park Academy High School

Graduated 1986

Joseph Business School, College of Business

Expected to graduate May 2017

Computer Learning Center of Chicago, Business Certification of Completion Received 1989

Experience

Manager, Chick-fil-a (Germantown, TN & Chicago, IL)

May 2013– present

Oversees front of the house in productions and sales

Develops new ways to execute customer service perspective on a quality restaurant experience

Assists with ideas in making employees feel more confident in completing their task

Directs proper customer service skills required during over the phone transactions

Preschool Teacher, Christ the Rock Christian Temple

August 2009-May 2012

Provided students with adequate educational materials

Created and taught engaging lesson plans and activities

Worked closely with fellow teachers to ensure a strong and productive curriculum

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