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Customer Service Manager

Location:
Los Angeles, CA
Posted:
November 01, 2016

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Resume:

KARINE TOROSYAN

**** *. ***** ******

BURBANK, CA 91504

CELL 818-***-****

acxb5c@r.postjobfree.com

WORK HISTORY

June 2015 to present, Senior SSP, Burbank

PRODUCTION SUPERVISOR

Overseeing day to day production activities for 40 employees.

Expediting manufacturing orders to assure timely completion through Production floor as well as through supporting departments.

Monitoring material shortages, and working with support teams to fill

all shortages.

November 2012 to June 2015, ITT Aerospace Controls, Valencia

PRODUCTION SUPERVISOR/PLANNER

Responsible for the Industrial Switch Assembly Operations with 28 employees.

Manage manpower requirements and establish priorities for production, department efficiency, throughput and material supply to insure production cost and goals are achieved.

Utilize production support systems such as MRP/ERP, Kanban, VMI, and point of use systems.

November 28, 2011 to December, 2013, Aerospace Controls, Valencia

PRODUCTION AND MATERIAL PLANNER:

Planning for material, releasing works orders to floor, to ensure product reaches the production line in a timely manner.

Monitored material shortages and coordinated/expedited with suppliers to resolve issues

Monitoring work flow in order to meet customer need dates.

October 10, 2010 to November 24, 2011, Solutia Corp.

MATERIAL MANAGER ASSISTANT

Received orders from Customer Service. Scheduled workload for the departments. Assured the on time shipments.

July 31, 2006 to July 5, 2010: MOOG Inc.

PROGRAM ANALYST

Accountable for development and maintenance of a material plan in

Support of customer requirements and company objectives.

Skills/Knowledge

Aggressive self starter who is able to organize own workload, resolve

problems and communicate effectively with Materials, Shop, Assembly &

Test, Engineering & Program Management.

Understanding of general MRP and material control systems as well as

working knowledge of all supporting software.

June 04, 2004 to June01, 2006: McCann's Eng. & Mfg. Co.

PRODUCTION CONTROL MANAGER

Responsibilities included

Ensured materials are planned and stocked to meet company requirements

while maintaining acceptable inventory levels and accuracy.

Coordinated efficient movement of materials with Procurement, Production,

Product Engineering and Sustaining Engineering.

Planed and managed shipment revenue in accordance with Management and

Corporate goals.

September 2001 to April 2003 W. MACHINE WORKS, PANORAMA, CA

SALES REP/PRODUCTION COORDINATOR

Responsibilities included:

Acquired new accounts and managed existing accounts.

Reviewed the material requirement for the product line, created

purchase orders, and expedited them in.

planed in-house workflow and subcontracted the work.

October 1996 to November 2000 SIERRACIN/SYLMAR, SYLMAR, CA

MASTER PLANNER

Developed master production schedules for manufacturing of the aircraft

transparencies (windows) based on sales forecasts and production

constraints. Responsibilities included:

Proactively planned, released, and monitored open job orders.

Monitored material shortages and coordinated with suppliers to resolve

issues and expedite material

Generated and maintained production plan based on orders.

Material resource planning to ensure just-in- time production.

Trained and directed Production Control and Material Control planners.

Extensive experience in MRP II using both AS400 and Dataworks

Education

May 1988 CALIFORNIA STATE UNIVERSITY, LOS ANGELES, CA

BS, INDUSTRIAL TECHNOLOGY, Minor: PRODUCTION CONTROL AND MANAGEMENT

May 2002, UNIVERSITY OF PHOENIX

MBA, TECHNOLOGY MANAGEMENT



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