Medical Assistant Customer Service

Rachele Jacques

**** * ********** ***. *******, IL 60638

219-***-**** **************@*****.***

OBJECTIVE: I am an organized, hardworking employee, with a wide range of experience in Phlebotomy, lab, customer service, and receptionist. I held positions in Research clinics, doctor offices, Hospitals and as a traveling phlebotomist. I'm seeking a position where I can utilize my previous experiences while being challenged with new ones in a professional environment

SUMMARY OF QUALIFICATIONS

• Hospital, and fast pace environment experience. Hard working. Maintains a clean work environment

• Great interpersonal skills, Self-sufficient, and Detailed oriented.

• Between 150- 200 Blood draws per shift. Great Clerical and Receptionist skills.

HOSPITAL

Respond to all STAT, TIMED and ROUTINE draws. Respond to all codes STROKE ALERT, CODE BLUES, AND ACUTE REPONSE.

Draw labs for ICU, ER hard sticks, birthing center, old behavior health, Oncology, Same Day surgery. Patients range from New born- 100+. Ability to work in stressful situations. Example (Performing phlebotomy on a patient receiving CPR)

MEDICAL ASSISTANT, RECEPTIONIST

Answer phones, data collection, and filing. Collect patient co pay and verify prescription refills.

Assist doctor with various procedures, Centrifuges collection, Vitals. Patient range from 18-75

Read study protocol before starting any study. Study check- in procedures, subjects and belonging search, mouth check, blood sample collection, sample processing and storage, ekg according to study protocol. I help dose the

Subjects with various medications depending on protocol and sponsors.

PHLEBOTOMIST

Rotate between clinics, performing every 15 minutes blood draws lasting 2-6 hours, 30-48 subjects per draw.

As a traveling phlebotomist I would receive my requisitions through email in the evening. I map out my route the night before then call my patients with a time of arrival for the next day

Then travel 30-180 miles per day to patient’s houses and or home health facilities to perform phlebotomy, urine, stool, and swab collections. Phlebotomy experience on New Born, Toddlers, Children, and geriatric. Nine years’ experience

ICI Clinic Chicago, IL 2/16- Present (Part Time) Phlebotomist

St. Catharine’s Hospital East Chicago, IN 4/16 – 9/16 (Temporary) Phlebotomist

Modern Lab Glendale Heights, IL 08/2015 –4/2016 (Full time) (Found better employment) Phlebotomist

Pharma Medica Research Inc. St. Charles, MO 10/2013-07/2015(Moved to Chicago) (Full time) Phlebotomist

Northwest Procedures Gary, IN 03/2011-10/2013 (Moved to STL) (Full time) Receptionist, Phlebotomist, Medical Assistant

Certificate: Kaplan College Medical Assistant/ Phlebotomy

Contact this candidate