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Customer Service Quality Control

Location:
United States
Posted:
November 01, 2016

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Resume:

Darlene Walmsley

*** **** **** **.

Stockbridge Georgia 30281

Telephone: 404-***-****

Email: acxb3t@r.postjobfree.com

Summary: Seeking a position that offers career growth, and the ability to ascend into a management position. In addition to a position with the opportunity to utilize of all my expertise in such fields as warehouse logistics (CSCS), medical administration, call center practices and production. Possessing a tier II level of excellence in the customer service industry with a 100 percent level of quality; my career goals include but are not limited to general office application and office management.

Experience:

Facet Technologies/ Quality Technician

McDonough, Georgia 02/15/2016-present

Verification of orders according to BOM’s

Preform sampling with the use of AQL

In coming/ outgoing quality inspection

Use of rulers, micrometers, scales, and calipers

Frist article inspection/incoming

FDA documentation

Clorox Company/ Quality Control Auditor

Fairburn, Georgia 04/01/2014-01/28/2016

Auditing of the products shipped to vendors.

Verifying completed orders according to the BOM’S. Attention to details and the accuracy of orders along with the supervision of quality control personnel and the monitoring production lines.

In addition to merchandising and building of new product displays for major retail chains, insuring the quality of said merchandise to meet vendor expectations.

FDA documentation

Robert Bosch/ Randstad- Picker/Packer

Atlanta, Georgia 03/13-07/13 Temporary Position

Position involved packing automotive parts for shipping and entering orders in the computer system.

Verifying completed orders according to the BOM’S

Natural Balance Pet Foods Quality Control/Auditor

Gaston, South Carolina 01/2012 - 11/2012

Position involved inspection of quality of products being shipped to vendors, while supervising a team of approximately five lift drivers in the warehouse.

Reporting discrepancies, and checking the quantity, quality and labeling of shipments. Use of RF gun. Verifier/Checker according to FDA regulations.

DSC Logistics/Phillip Morris Return Goods Auditor/Supervisor

Chester, Virginia 02/2009 - 05/2011

Duties involved inspection and shipping of tobacco products, auditing products and returns from the U.S. and Europe in accordance to government regulations.

Verifier/ Checker. Supervision and authorization of the destruction of products according to FDA regulations. Use of RF gun.

Pearson Government Solutions Customer Service Tier II Representative

Chester, Virginia 05/2004 - 01/2008

Provided detailed information regarding Medicare Part A, B, C, and D Plans, for the purpose of assisting Medicare recipients in the resolution of disputes and inquiries.

Enrollment and Disenrollment of consumers in government plans.

Beth Shalom Home of Virginia Administrative Assistant

Richmond, Virginia 04/1999 - 05/2004

Clerical support to the administrative and medical staff in a rehabilitation, and long term care facility.

Position involved medical data transcribing. Inbound and outbound calls. Audits of medical records.

Appointment setting. Ordering of supplies. Filing, Faxing, copying and Data entry.

Education/Certification:

Bachelor of Science Degree

Certified Supply Chain Specialist/ DHL

Proficient in Microsoft Office/Power Point/Excel

University of Phoenix 2013 graduation 2015 4.0 GPA continuing undergrad program.

Certification/Medical Unit Secretarial/Customer Service CertificationTier II

Certified Nursing Assistant



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