Yasuka Marie Mitchell

**** *. **** ******

Chicago, IL 60617

Cell Phone: 773-***-****

Email: acxb3s@r.postjobfree.com

Objective: An administrative/clerical position that will allow me an opportunity

to utilize my organizational skills and expand my career in

administration

Education: CHICAGO STATE UNIVERSITY, Chicago, IL

B.S. Biology, December 2004

Computer Skills/Software: Microsoft Word, Excel, Laboratory Information

Management System (LIMS), Optical

Character Recognition(OCR), Customer Relationship

Management (CRM)

Experience:

August 2015-Present

REGIONAL CUSTOMER CARE LAB SUPPORT

-Support for Key and Premiere accounts

-Liaison between all Laboratories in NA and the Customer Care departments to

ensure requests

are responded to in a timely manner

-Manage Lab support Google group emails

-Assist with High Priority requests for the dedicated Customer Care

representatives

-Manage the Sample Hold Process to ensure lab samples have been placed on hold

and are properly addressed

-Schedule meetings

-Answer phones at a high call volume regarding client requests

-Update LIMS with any modifications to client information

-Provide assistance in the investigation of missing or incorrect information as

well as problem solving

-Provide basic quotations on services offered

-Create customized (SARFs) for the client to submit samples

-Maintain knowledge of LIMS that is required to complete job responsibilities

-Support corporate quality and continuous improvement processes.

-Project management

-Assist in training new hires

Merieux NutriSciences Corporation (Formerly Silliker, Inc., Laboratories), Chicago, IL

June 2012-August 2015

Regional Client Service Technician

-Lead Technician

-Managed and distributed work volume daily

-Followed all Standard Operational Procedures (SOP’s) for completing Client

Account Setup

forms and entering client testing information into the Laboratory Information

Management

System (LIMS)

-Answered phones at a high call volume regarding client requests/Call screening

-Updated existing accounts in LIMS with any modifications to client information

-Provided assistance in the investigation of missing or incorrect information and

ensure correct invoices issued for clients.

-Assisted CCR's with client complaints and investigate possible solutions

-Created customized Sample Analysis Request Forms (SARFs) for the client using OCR

-Maintained knowledge of LIMS that is required to complete job responsibilities

-Supported corporate quality and continuous improvement processes.

-Project Management

-Assisted in interviewing process

-Performed other related duties as needed.

January 2006-Present

Greater Deliverance C.O.G.I.C., Chicago, IL

Board of Directors member

-Manage all the affairs of the church

-Ensure functions of the church are carried out as stated in the bylaws

-Monthly meetings

Treasurer/Trustee

-Enter all monies and pertinent data for member contributions weekly using the

QuickBooks database system

-Maintain accurate records of membership data

-Prepare annual statements for membership contributions to be used for tax

purposes

Silliker, Inc., Laboratories, Chicago, IL

December 2005-June 2008

Chemist

-Extracted Vitamins C, E, Stevia, Sugars, Organic acids, and Amino acids from

food and

beverage samples to determine the concentrations using HPLC methods

-Prepared reagents that are needed for the analysis procedure

-Maintained chemistry quality control records and

-Maintained knowledge of LIMS that is required to complete job responsibilities

-Identified departures from the quality system or test procedures followed by

documentation

-Maintained inventory of materials and chemicals needed for test

-Assisted managing staff in interviewing process

References available upon request

Contact this candidate