Customer Service, Administrative Assistant

BRITNEY BAXTER

**** ********** **. ********* **, 28213

C: 704-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Highly ambitious with a strong two-year background in customer service, sales, and some administrative assistant experience. Excellent customer service, communication, sales, and great people skills. Very driven and willing to go above and beyond what is expected in order to learn, grow, and contribute to a business’/companies success.

WORK HISTORY

SAINT AUGUSTINE’S UNIVERSITY

Work study Administrative assistant Raleigh, NC August 2013 – May 2014

My administrative assistant experience comes from a work study position I was assigned as a student attending Saint Augustine’s University. I worked with the Campus Police Department with responsibilities of answering the phone, signing off on parking passes for students, handling personal information, filing papers, mailing off important documents, etc.

CONVERGYS

Customer Service/Sales Representative Charlotte, NC July 2014 – Present

As a Customer Service/Sales Representative at Convergys I take a number of inbound calls to answer questions, provide support, and meet the needs of customers. All scorecards and surveys from both, customers and the company reflect excellent customer service and meet all expectations and goals, as I strive to do so.

EDUCATION

HIGH SCHOOL DIPLOMA

Vance High School

7600 IBM Drive Charlotte NC, 28262 2013

BACHELOR OF SCIENCE Political Science

Saint Augustine’s University

1315 Oakwood Ave Raleigh NC, 27610 in progress

Saint Augustine’s University is where I have gained some college education. I am in the process of transferring credits to the University of North Carolina at Charlotte to finish my undergrad studies and receive a bachelor’s degree in my field of study.

SKILLS

Self-motivated

Conflict resolution

Team leadership

Strong verbal communication

Extremely organized

Strong work ethic

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