Customer Service Desktop Support
Resume:
Kirby Offner
New Orleans, LA 70125
Phone: 504-***-****
Active Security Clearance
SUMMARY OF QUALIFICATIONS
Certified Information Technology Professional with over 17 years of experience in a variety of disciplines. Versatile and adaptable to the most challenging of situations. Possess detailed knowledge of help desk procedures and Remedy ticketing system.
Network Administration
Install, configure, maintain, and troubleshoot local area networks, wide area networks, and intranets on a Windows-based network.
Proficient in Use of Active Directory, SMS, and SCCM
Knowledgeable of TCP/IP and HTTP Protocols
PC Repair/Troubleshooting Skills
Testing, Upgrading, Troubleshooting, Repairing, Maintenance of Computer Hardware
PC Support, Help Desk, Possess In-Depth Knowledge of Various Deployment Procedures
Installation of a Variety of Software Packages from Multiple Vendors
Training of Co-Workers in Proper Installation Procedures
EDUCATION/CERTIFICATIONS
Study Completion - Computer Networking Aug. 1998 - Dec. 2000
Professional Technologies Technical Institute
CompTIA A+
CompTIA Security+
Microsoft Certified Professional (MCP)
UNITED STATES ARMY CORP OF ENGINEERS
Active secret security clearance.
Desktop Support Analyst June 1 2015 to present KeyBRidge Technologies
Installed, troubleshot, HDD encryption using TPM, configured all CAD, Bentley, and ArcGIS software for the 1,200 employees of the U.S. HQ Army Corps of Engineers - New Orleans District.
Administered and configured various installation packages, such as HEC, ESRI, CASE, Geospacial, Microstation, AutoCAD and others.
Created scripts to install packages and manage services.
Assisted with the deployment of over 1200 DELL Computers by installing packages and delivering machines to customers.
Very good customer interaction and customer service.
United States Department of Interior (DOI)
Active secret security clearance.
Desktop Support Analyst December 2014 to April 20015
BESEE (Bureau of Safety and Environmental Enforcement)
BOEM (Bureau of Ocean Energy Management)
Computer rollouts hardware and software support.
Printer maintenance and support.
Active Directory, Web PIV administration.
HDD encryption for laptops Mobile Armor.
CAD\GIS ADMINISTRATOR
Lockheed Martin Oct. 2009 - Sept. 2013
UNITED STATES ARMY CORP OF ENGINEERS
Installed, troubleshoot, and configured all CAD, Bentley, and ArcGIS software for the 1,200 employees of the U.S. Army Corps of Engineers - New Orleans District.
Administered and configured various installation packages, such as HEC, ESRI, CASE, Geospacial, Microstation, and others.
Created scripts to install packages and manage services.
Assisted with the deployment of over 1200 DELL Computers by installing packages and delivering machines to customers.
Desktop Analyst
ConocoPhillips Mar. 2007 - Apr. 2009
Troubleshoot various hardware and software issues for the 3500 customers of the World Headquarters Houston Complex.
Functioned as the technical lead in computer rollouts and upgrades for over 750 PCs, laptops, monitors, and other computer peripherals.
Proficient in the diagnosing and removal of Malware, Trojans, and Backdoor Viruses.
Used Active Directory to create and modify user and computer accounts.
Assisted in streamlining and maintaining the Gorilla Asset Database.
Desktop Support Analyst Jan. 2007 - Mar. 2007
TekSystems/AIG
Installed, configured, and troubleshot variety of Microsoft products, including Windows XP, Microsoft Office, and others.
Used Dameware Virtual Machine software to perform various functions.
Installed and configured various printer models, including HP LaserJet print models 8550, 4600, 4350, and others.
Configured and troubleshot wireless network configurations for customers.
Administered Blackberry support for mobile device customers.
Desktop Support Analyst
TekSystems/Exxon Mobil CHQ Apr. 2006 - Oct. 2006
Administered Tier 2 support to the customers of Exxon Mobil.
Investigated and resolved hardware and software computer issues.
Prioritized and resolved issues with the use of the Remedy Help Desk ticketing system.
Deployed and resolved issues pertaining to workstations and printers.
Desk-side Support
TekSystems/Dynegy Aug. 2005 - Mar. 2006
Installed a variety of complex software packages, including Exceed, Hummingbird, Oracle 8.0, Adobe Elements, Citrix, and others.
Troubleshot and resolved workstation, laptop, and printer issues both remotely and in-person.
Administered and configured Blackberry PDA devices.
Used Virtual Machine software to test and configure software packages.
AFE Administrator
TekSystems/URS Engineering Firm Apr. 2005 - Aug. 2005
Created requisitions, ordered computer hardware and software-related items for the Regional Manager.
Procured a variety of hardware peripherals, including UPS, server swappable fans, laptops, video cards, etc.
Contacted vendors to negotiate warranty agreements for hardware and software items.
Functioned as a records coordinator by keeping track of all documentation pertaining to purchases.
Sr. System Development Specialist
NASA/USDA From July of 1999 to March of 2005
Certified Compaq technician
HP certified printer technician
UNITED STATES DEPARTMENT OF INTERIOR (BSEE, BOEM and ONRR)
Dionne Smith
Site supervisor
acxb0b@r.postjobfree.com
Patrick Lumpkin
Site Manager
Desk:504-***-****
Mobile:228-***-****
acxb0b@r.postjobfree.com
UNITED STATES ARMY CORP OF ENGINEERS
Kevin Forest
A+, Network+, Security+ Certified
ACE-IT Site Supervisor/System Administrator Lockheed Martin/U.S. Army Corps
of Engineers New Orleans District
Desk: 504-***-****
Cell: 504-***-****
Email: acxb0b@r.postjobfree.com
Paul B
Perry Cameron
Conoco Phillips
Sr. Desktop Analyst
Kevin Camp
Inventory Management Specialist
NASA/USDA
Contact this candidate