Customer Service Engineer

DANIEL R. WEEKS

**** ********* ******* *******, ** 30329 404 - 849 - 4578

acxb00@r.postjobfree.com

Professional Background

Results-oriented, motivated professional with 10+ years of experience, technical training and education. Demonstrated history of providing cross-functional support for daily audio engineering, customer support and training. Former business owner with high success rate in a very competitive field. Highly-organized and creative individual who develops sound solutions to challenging and complex real world problems.

Certifications

oSyn-Aud-Con: Sound Reinforcement Operator Certification

oInfoComm: AV Project Management Certification

oInfoComm: CTS Prep Certification

EXPERIENCE

GM Voices (Atlanta, GA) 5/2002 – Present

Facilitated recording activities multi-language recordings via Skype, Studio, and FTP protocols.

Directly interfacing with clients on various projects to ensure highest quality outcomes, exhibiting stellar client management services, while addressing and resolving queries in an expedited manner.

Manage recording and implementation of thousands of high level VOIP voice mail, IVR, GPS, on-hold prompts.

Performed quality check of all work that went to clients and general maintenance of studio.

-Promoted quickly from Technical Engineer to Audio Engineer.

-Managed high profile projects for On-Star that focused on recording their Navigation/Bluetooth projects.

-Assisted in the recording/editing/delivery of the now famous Apple app “SIRI”.

Make It Pop (Atlanta Ga)

Founder/Operator/Creator 5/2013 – 8/2015

Established mobile Popsicle food truck business. Created original recipes from locally sourced fruits and veggies then sold at farmers markets, street corners, and catered events. Learned valuable customer service sills, B2B marketing, and supply chain management. Grew company by myself into 3k a month in sales. Sold company in 2015.

Laughing Skull Lounge + Funny Farm (Atlanta, GA) 2/2009 – 2/2010

Audio/Video Consultant

Served as an A/V consultant, assisting in end user support, editing, and sound system maintenance for both comedy clubs. Oversaw the ordering, installation, and implementation of the main audio/video systems as well as acoustic sound treatment.

EDUCATION

Associate of Science, Recording Arts (12/2001)

Full Sail University (Winter Park, FL)

GPA 3.5

TECHNICAL PROFICIENCIES: Live Sound Reinforcement, Video Installation, Mac/PC proficient, microphones, Soldering, Cable Termination, Adobe Audition, Sound Forge, Vox Studio, MS Office, CRM.

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