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IT helpdesk

Detroit, Michigan, 48224, United States
October 29, 2016

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Marc Ramsey

**** **********

Phone: 313-***-****


Website: [Type your website]


Obtain an IT position that challenges me, provides a reasonable income and potential growth within the company.

Skills Profile:

College educated, Military Trained, Computer experienced, Fast learner, Competitive, Mathematical/logical thinking person, Hard worker, Self-driven, early riser, eager to help, It repair, Pharmacy Technician


Majored in Molecular Biology with minors in Chemistry and Computer Security at the University of Denver 2003 thru 2005. Need one full semester to obtain BS.

Associates of Arts –General Studies-Ball State University 05/04/2002 GPA= 3.933

Air Traffic Control Radar Approach Controller-USAF Keesler Air Force Base Biloxi, MS-1988

Airway Science- USAF Keesler Air Force Base –Biloxi MS.-1988

High School Diploma-Mackenzie High School-Detroit Mi. (6/1/87)


Company Name: State of Colorado City/State: Ordway/CO Year to Year: 2011-2016

Position Title: GED Para-Pro Tutor

Responsibilities: Instruct Students in GED Core Curriculum develop individual lesson plans based on each student’s needs in order to get students prepared for passing the state’s GED exam.

Company Name: Maxtor(Seagate) City/State: Longmont/CO Year to Year: 2006-2008

Position Title: IT/Computer Support Technician/Hard Drive Technician

Responsibilities: Help customers over the phone with solving external hard drive issues with Maxtor products.

Company Name: MarkWest Hydrocarbon City/State: Englewood/CO Year to Year: 2005-2006

Position Title: IT/Helpdesk

Responsibilities: Set-up new employees with email and internet access. Order any necessary computer equipment as well as troubleshoot both local site and remote sites. Help manage the server with the network administrator.

Company Name: Walgreen’s City/State: Aurora/CO Year to Year: 2004-2005

Position Title: Pharmacy Technician

Responsibilities: Fill patient prescription orders efficiently, order out of stock medications and ensure that doctor rx’s are understood for the safety of patients.

Company Name: University of Denver City/State: Denver/CO Year to Year: 2003-2005

Position Title: IT/Helpdesk(Work-study)

Responsibilities: Provide walk in laptop repair for all DU students. Removal of viruses and other malware. Installation of software and network connectivity to DU’s LAN. Track tickets till completion. Often times serving multiple students at a time and sometimes reinstalling entire OS. Reaching via the web to find issues not readily ascertainable. It was my job to get the student back online when something went wrong.

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