Customer Service Representative

ALFREDA G. BISHOP

*** ********** ** *********,**** 44110

PHONE 216-***-**** EMAIL ***********@*****.***

Highly motivated team player. Quick study and hard working. Proven ability to successfully deliver tasks in a timely manner. Able to prioritize while multi-tasking. Provides superb customer/patient experience. Loyal and accountable EDUCATION

[ Aug 1984- Oct 1986 ]Southern Ohio College School of Nursing Nursing Assistance

Graduated within top 10 percent of class

[ Aug 1973- May 1977] East High Technical School

H igh School Diploma

AWARDS

RECEIVED

Awarded:

Highest customer service score (Jul 2009)

Perfect Attendance ( 2008-2011)

WORK

EXPERIENCE

[ Patient business service clerk 2/cashier]

[ December 2003- present]

Kaiser Permanente Twinsburg, Parma, and Cleveland hts, Ohio

Greeting and assisting customers with making

appointments, checking patients in for current

appointments, facility cashiering, answering and forwarding calls, use of office machinery, training clerks, providing services as a clerk for radiology dept.

[ Health Information Specialist at RSC]

[ December 2002 – Jan 2003]

Kaiser Permanente Bedford Hts, Ohio

Maintaining check in desk, providing customer service

[Medical Records Specialist]

[2001 – Dec 2002]

Kaiser Permanente Parma Hts., Ohio

Retrieving charts and patient information, assisting physicians as needed

[ Telephone Operator 2]

[1998- 2001] Parma Hts, Ohio

Kaiser Permanente

Answering phone calls, assisting physicians with paging system, assisting emergency room personnel with calling codes

REFERENCES

Available Upon request

{ SKILLS.}

I Alfreda Bishop has many skills,I have worked with many machines found a medical facility,I have trained many employees for the position I worked in,I have typing skills, I know the excel,many microsoft apps,I have great customer service skills,I will work to acheive any job I shall land,I have 28 yrs of of customer service skills. I Alfreda worked for Health Span Medical Center in Cleveland HTS from March 31,2013 until March 31,2016 worked as a front Desk Specialist,,I scanned,faxed trained

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employees,and also manage to give good customer service, I all so worked for KaiserPermenente Hospital from February 9,1988 until March 31,2013 I worked as a Patient Service Representative Clerk Two for 25 yrs,I had many duties associate with reception.xray department and many more I am highly Qualified .

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