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Customer Service Real Estate

Memphis, Tennessee, United States
October 29, 2016

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Cynthia G. Stewart

P.O. Box *****, Germantown, TN, 38183 * 901-***-****

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Objective: To be allowed the opportunity to utilize the combination of my work experience and diverse areas of knowledge in pursuit of advanced goals.

Experience: H & R Block Tax Services Memphis, TN/US

Client Services Representative January 2005-2007; January 2016

The Client Service Professional is responsible for:

Greeting clients in a personalized, friendly, and inviting manner

Matching clients with the best suited tax professional for their needs; scheduling clients how they would like to be scheduled

Handling client exits by assuring all current and future needs are met; Maintaining office cleanliness and organization of resources with team members & other duties as assigned. Memphis, TN/US

Affiliate Sales & Marketing 12/2011 to 05/2014

Sales and Marketing of discount dental, and vision services.

McDonald's Corp., LLC Memphis, TN/US

Crew/Cashier 03/2010 to 12/2012

Assist the crew and management in various job areas within the business; from cashier, customer service, general office, and other duties as assigned by the on-duty shift manager.

TutorTemps Memphis, TN/US

Virtual Academic learning Coach & 01/2008 to 01/2012

Resource Liaison

Prepare lesson plans and instructs students; evaluates and monitors student’s performance; relies on experience and judgment to plan and accomplish goals; a variety of task is performed.

Mallory Alexander Logistics Memphis, TN/US

Export Documentation Clerk 04/2007 to 07/2007

Clerical duties related to technical documentation of export shipping procedures and practices; initiation of validation of documents for port authority customs clearance.

Compass Intervention Center Memphis, TN/US

Counselor Assistant 05/2004 to 05/2006

Assist Doctor's and Counselors with client programs; assist


Clients with daily programs, and activities; conduct single and

Group counseling sessions with the clients; administrative

Assistance and substitute-teacher; other duties as-assigned.

FedEx, Inc.; FedEx Trade Networks Memphis, TN/US

Sr. Imaging Analyst/Data Input Clerk 02/2006 to 05/2007

Analyze, classify, scan and data-entry of export/import shipping through U.S. Customs.

Customer Service Assistance II; Over goods


Recovery & Processing of lost & found domestic shipping

Clerical Pool (11/1986-05/1990) FedEx-Memphis Global Division; Mail room, computer control room, payroll distribution, Q & A, Headquarters Administration.

Shelby County Government Memphis, TN/US

Lead-EMS/Fire 911 Dispatcher; Shelby 08/1994 to 11/2003

County Sheriff's Dept. & Shelby County


Dispatcher Emergency/Non-Emergency apparatus & personnel;

Administer post-medical instructions and pre-arrival assistance to 911 incoming calls; monitored/instructed the location & status of field equipment and personnel by two-way radio communication; Communication equipment operations and maintenance; Global department assistance including other duties as assigned.

Boatmen's National Mortgage Memphis, TN/US

Mortgage Collector I 08/1994 to 11/1994

Contact clients to remedy delinquency or non-payments;

Determines appropriate collection alternatives to settle shortfalls; Adheres to pre-established guidelines when determining appropriate collection agency; typically handles account in earl stages of delinquency.

Education: University of Phoenix-Axia Phoenix, AZ

Bachelor of Science in Business Administration 2008- currently

Small Business Management and Entrepreneurship; Business Administration

K12/Tennessee Virtual Learning Academy Memphis, TN/US


Virtual Academic Coaching; Academic Learning Coach and Resource Liaison


Southwest Tennessee College Memphis, TN/US

Childcare Administration 2002-2003

Memphis Fire Department Memphis, TN/US

Building Code Inspection 2002-2003

Skills School of Real Estate Memphis, TN/US

Real Estate Principles & Practices 1999

Notary State of Tennessee Memphis, TN/US

1999 - Currently

Academy of Emergency Medical Dispatch Memphis, TN/US

Certification of Emergency Medical Dispatch 1994

Tennessee Emergency Management Memphis, TN/US

Emergency Management Training 1994

Memphis State University/ Memphis, TN/US

University of Memphis 1994

Residential Real Estate Analysis

Northwest College Southaven, TN/US

Mortuary Science 1983

West Tallahatchie High School Webb, MS/US

High School Diploma 1982

References: Available upon requests

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