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Customer Service Management

Kenosha, Wisconsin, United States
October 29, 2016

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Teri Buttera

**** **** ***

Kenosha, Wisconsin **140


Objective: To obtain an entry – level position in reputable company with opportunity for advancement in Management.


Excellent oral and written communication skills.

Over 8 years of management experience.

Skilled in handling the public with professionalism and sensitivity.

People soft and oracle. Experience in preparing and analyzing reporting data for management accurately and to timescales.

Customer service, communication, leadership and organizational skills.

Team player with ability to learn quickly and multi-task and professional with an outgoing attitude.


Gateway Technical Collage

Associates degree: Business Management (2014-Present)


ETA International Customer Service Specialist /

Supervisory Management certificate


Amazon Fulfillment (June 2015-Present)

Associate (ICQA)

Examined inventory to verify accurate count of product using simpl3e bin cycle, cycle counting and second records using a RF scan gun and entering into computer system.

Examined product for quality damage, correct assign labels, and expiration dates

Observed quality of product loaded onto trucks for safe delivery

Learned and performed all deck inbound and outbound functions

Amazon Sorting Center (October 2014-June 2015)


Executed daily operations of using RF scan gun to place product onto proper pallet.

Assisted as Process Guide to help manage the process of production for shipment.

Pautz Catering -Kenosha, Wisconsin

Server (December 2012 present as needed.)

Directed cooking, wrapping and packing of food and food preparations.

Controlled all daily function of department activity to ensure quality customer service.

Maintained sanitation, health, and safety standards in work areas

Dicks Magic Carpet-Kenosha Wisconsin

Manager (January 2004- March 2013)

Helped to develop and trained a customer service policy for an entire organization

Communicating courteously with customers by telephone, email letter and face to face.

Issued refunds or compensation to customers.

Kept accurate records of dissections or correspondence with customer

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