**** ******** ***, *** #*, Opa-Locka, FL ***** 305-***-**** acxaqs@r.postjobfree.com

Christi Lilly

Objective

To use my communication and organizational skills as an Office Assistant or Customer Service Representative in a work environment that offers ingenuity, versatility, and advancement.

Experience

05/12/2014-10/20/2016

Dentaquest Inc

Miami, FL

Customer Service Representative

Answer incoming from calls from members regarding their dental insurance

Effectively solve any issues between the dentist and members pertaining to dental services

Provide information about benefits, authorizations, and claims

Document each call appropriately and forward information to other departments as needed

08/19/2013-03/24/2014

Elife and Health, Inc

Orlando, FL

Customer Service/Sales Representative

Answered calls from customers interested in the medical alert systems

Convinced customers to purchase and sign a contract for at least 24 months of service

Produced and exceeded daily, weekly and monthly sales goals on a continuous basis

Accepted credit card and electronic check payments by phone and internet

01/07/2008-06/29/2012

Health Insurance Plan Administrators, Inc

Hollywood, FL

Customer Service Advocate

Communicated with health plan members and doctors regarding various issues

Assisted members with any problems, including but not limited to explanation of benefits, claim inquiries, PCP changes and requests for literatures and forms

Related information to providers about claim denials, payments, and processing status

Able to solve over 90% of customer calls using first call resolution

01/04/2000-11/30/2005

TM Window and Door

Pompano Beach, FL

Customer Service/Sales Representative

Answered all business clients and consumer calls

Processed $25000 worth of window and door orders per quarter

Analyzed and solved all customer complaints in a timely fashion

Documented sales activity and follow-ups with customers on a daily basis

Education

2003

Miami Dade College

Miami, FL

Business Management

References

References are available on request

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