SUMMARY OF QUALIFICATIONS

** ***** ** *********** ********** in end user and server support. Competitive individual able to achieve goals either independently or as part of a team. Well organized with proven ability to effectively prioritize work, meeting all time constraints. with excellent technology analytical skills

WORK EXPERIENCE

7/12 – Present Lehigh Technical Services/Delta New York,NY

Lead Trade Support Engineer (Natixis Wholesale Banking)

Senior Support Engineer of the Customer Service Help desk

Running Monthly reports on call volume of help desk

Responsible for acquisition, configuration, installation, administration, and ongoing support of end user systems and data

Provide 24/7 support to Executives

Implemented and supported the Disaster Recovery Site

3/10 – 7/12 OmniMarket LLC New York,NY

Lead Trade Support Engineer (Natixis Wholesale Banking)

Lead Trade Support Engineer for Financial Investment Bank providing support to 400 local users

Desktop Management: Created and enforced regional desktop standards including annual desktop standards refresh through Operating System Core Builds, application installation packaging, desktop software inventories, a software release management process including integration testing with standard builds and deployment tracking

Supported numerous Regional solutions for the End-User market data applications; Bloomberg, Reuters, Factset, Thompson One, Korbra, Reuters Dealing, FIX Connection

9/08 – 3/09 JP Morgan New York, NY

(Same as Below)

10/98 – 9/08 Bear Stearns & Co. Inc. New York, NY

Desktop/Server Support Engineer

Lead Desktop/Server Support Engineer in the Asset Management Department providing support to 400 local users which also includes the trading desk.

Assisted in the setup of the San Francisco, London, Toronto and Milan offices.

End-user desktop support: Responsible for acquisition, configuration, installation, administration, and ongoing support of end user systems and data

Implemented and supported the Disaster Recovery Site in the New Jersey Office

Desktop Management: Created and enforced regional desktop standards including annual desktop standards refresh through Operating System Core Builds, application installation packaging, desktop software inventories, a software release management process including integration testing with standard builds and deployment tracking

Provide 24/7 support to Executives with in home setups and configuring home networks.

Implemented and Supported numerous Regional BackOffice solutions including: Windows 2000 to Windows XP Migration and Microsoft Servers 2000 and 2003, Active Directory

Supported the Asset Management infrastructure and client components including directory services, file and printing systems and custom applications.

Implemented and Supported numerous Regional solutions for the End-User Management including Longview 6.33 Migration; Thompson Portia, Murex

Collaborate with business unit leaders and traders to understand the impact of IT incidents and to explain the causes and prevention measures to them in non-IT terms

Supported and setup mobile solution deployment (Laptop, VPN, PDAs, Blackberry)

Supported numerous Regional solutions for the End-User market data applications; Bloomberg, Reuters, Factset, Thompson One, Korbra, Reuters Dealing, FIX Connection

Managed vendor relations (Salesforce.com, ProfundCom, Liquidnet, Murex, Fundworks, Worksite, APL, Pertrac, Russell Mellon, Line Data, Thompson, StatPro)

Designed and Implemented a new three tier support model which better utilized the department resources and increased client satisfaction

11/97-10/98 BROOKHAVEN NATIONAL LABORATORY Upton, NY

Desktop and Win Tel Technician

Install and configure Windows NT 4.0, Windows 95 workstations

Support hardware and software for NT 3.51, 4.0, Exchange 4.0, 5.5, servers

Support PeopleSoft application and database application for the laboratory

SKILLS:

Software

Microsoft Office Suite 2010, 2013

Microsoft Windows XP, 7, 10

Windows Server 2008,2012

Exchange Server

Bloomberg

Reuters

Factset

Remedy

VM Ware

BMC (Magic)

Service Now

Longview

Portia

Murex

APL

Citrix

MS Lync

PeopleSoft

Salesforce.com

Active Directory

Fixed Connection

Programming

Oracle

Sybase

Visual Basic

Powershell

.Net

EDUCATION:

Devry University New Brunswick, NJ

Information Technology/Computer Science

The Art Institutes New York City, NY

Culinary Arts and Restaurant Management

Contact this candidate