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Front desk/ night audit

Location:
Texas, United States
Posted:
October 29, 2016

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Resume:

Lindsay Schwericke

**** *********** *****, ******, ** 76208 ■ H: 972-***-**** ■ acxan0@r.postjobfree.com Accomplished and energetic front desk agent with a solid work history. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include guest services, night audit, and hospitality management.

Customer and Personal Service Social Perceptiveness Clerical Service Orientation

Administration and Management Judgment and Decision Making Time Management Troubleshooting

Night Auditor/Assistant Manager, 01/2012 to Present Comfort Inn – Denton, TX

Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations.

Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Prepare for basic food service, such as seing up continental breakfast or coffee and tea supplies.

Plan, schedule or supervise the work of other employees. Arrange tours, taxis, or restaurant reservations for customers. Data Entry Specialist, 11/2009 to 09/2011

Data Specialists Inc – Denton, TX

Compile, sort and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. Store completed documents in appropriate locations. Locate and correct data entry errors, or report them to supervisors. Professional Summary

Skills

Experience

Load machines with required input or output media such as paper, cards, disks, tape or Braille media.

Resolve garbled or indecipherable messages, using cryptographic procedures and equipment. Basic, May 2001

Billy Ryan High School - Denton, TX

Basic,

North Central Texas College - Corinth, TX

Education



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