Customer Service Administrative Assistant

David Parrinelli

**-** *** **., *******, NY ***** 718-***-**** ********@*******.***

Front Desk Management Security Office Administration Customer Service Clerical

Professional Qualifications:

Office Reception

Data Entry

Site Security

Public Trust Clearance

Customer Service

Receiving & Shipping

Quality Protection Patrol Services, Inc., Manhasset, NY 12/2015 – 06/2016

Security Guard

Guard public and private facilities, providing dedicated and diligent security for the general public.

Ensure smooth operations during large-crowd events.

Promote safe environments and secure operations by utilizing security training and best practices for industry.

Maintain communication lines by ensuring all equipment is in proper working order and by consistent check-ins with management and other security teams.

International Protective Services Agency, Inc., New York, NY 10/2014 – 12/2015

Security Guard

Serve IPSA, security clients, and the general public with dedicated, diligent security, at demanding public events such as the New York City Marathon. Work in collaboration with other security teams to interact and communicate with management, and the general public to provide top-down security services.

Earned New York State Security License in 2014 after successful completion of security course.

Granted Public Trust Security Clearance after thorough investigation of background.

Promote safe environments and secure operations by utilizing security training and best practices for industry.

Sign-On Village, Inc. (North Shore LIJ Medical Group), Hollis, NY 05/2012 – 12/2012

Administrative Assistant (Short-Term)

Volunteer position providing for short-term administrative support to ensure smooth delivery of a broad range of behavioral health services to diverse patients. Consistently and professionally interacted with management, staff, patients, the public, and third-party vendors to maintain the integrity of the organization and provide a positive public influence.

Ensured department functionality by maintaining supplies, managing the reception area, and providing effective and appropriate telephone, and mail communications to both internal and external users.

Acted as first-line representative to visiting and calling public by providing professional, and helpful interactions through answering telephone inquiries and resolving in-person requests.

Delivered excellent customer service through communication outreach activities, relationship management, and conflict resolution skills among staff, partners, and vendors.

Successfully performed administrative tasks to support department initiatives and customer service goals.

Engaged disabled workers of varying abilities to identify and direct to appropriate care taker.

Dwntwn Express, LLC, New York, NY 08/2010 – 08/2011

Showroom & Administrative Assistant (Company Closed)

Instrumental in promoting a positive public image and superior customer service through professional guest services for specialized clothing line.

Collaborated among staff and vendors to ensure professional product presentation.

Identified appropriate products in keeping with management guidelines, and engaged in negotiations and purchases on behalf of supervisors.

Accurately submitted all orders and return orders, when appropriate.

Potpourri Group, Inc., Chelmsford, MA 11/ 2009 – 03/2010

Shipping Clerk (Relocated)

Contributed to organization success through diligent oversight and management of inventory shipping and receiving accountability.

Processed orders of products by engaging in shipping order checks against receiving to ensure appropriate products were delivered, and to protect management’s interest.

Entered orders received into the computer system to begin accurate tracking for appropriate inventory management.

Itemized inventory for repackaging, and shipping to customers in accordance with orders presented through computerized inventory management and ordering system.

Jacoby Associates Insurance Co., Roslyn Heights, NY 01/2005 – 05/2008

Office Assistant (Downsized)

Contributed to smooth operations for staff, management, and insurance customers through tactful and professional intake application procedures, and dedicated customer service.

Provided administrative assistance to staff and clients to ensure accurate and timely customer responses. Tactfully greeted office visitors and callers as the primary front desk assistant.

Supervised office areas, equipment and office facilities to ensure professional, and neat appearance, and to maintain a safe work environment for team members and visitors.

Education & Certifications

Working towards BA in Criminal Justice Long Island University, C.W. Post Campus

Pursued Studies - GPA: 3.1

New York State Security Coursework

New York State License (2014) revised (2016)

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