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Customer Service High School

Dallas, Texas, United States
October 28, 2016

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Taylor L. Hoyle

**** ******** **

Fort Worth, Texas 76123



I am seeking a position that will allow me to demonstrate my leadership abilities while gaining experience in other aspects of the job.


Alcon Laboratories – Fort Worth, Texas May 2013 – July 2016

CLC Assembly Line Worker

* Operate equipment to package products

* Adhere to current Good Manufacturing Practices & Standard Operating Practices

* Inspect products to ensure quality standards are met

* Resolve and report all discrepancies immediately

* Collaborate with co-workers to meet business objectives by sharing knowledge and experience

* Perform duties in accordance with HSE and company guidelines by keeping work area clean and free of hazards or dangerous conditions

JC Penny Warehouse – Fort Worth 09/2007 – 04/2015


* Greeted clients

* Made appointments for potential clients

* Directed visitors to suitable employees

* Operated copiers and facsimile machines

* Cash out tickets

* Serve refreshments

Dss Research - Fort Worth, Texas 10/2007-03/2010

Inbound Call Center Representative

* Call center representative

* Performed Inbound/Outbound Calls

* Addressed customer service inquires in a timely and accurate fashion

* Properly directed inbound calls in phone queues to improve call flow

* Maintained up to date records at all times

Button’s Restaurant – Fort Worth, Texas 02/2008-01/2010

Lead Hostess

* Skilled reservation scheduling and planned seating

* Great interpersonal and communication skills

* Juggled multiple tasks while providing terrific service

* Answer telephone calls

* Assist customers

* Maintained tact, diplomacy, and friendliness in a fast paced environment


Tyler Community College 09/2011 – 05/2012

North Crowley High School Graduate 09/2008 – 05/2011


Beverly Johnson Harold Diggs Gale Roberts

817-***-**** 817-***-**** 817-***-****

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