Customer Service Network Engineer

OBJECTIVE: To obtain a job as as Network Engineer

EDUCATION/ CERTIFICATION

Atlanta Technical College Atlanta, GA

Associate’s Degree, Computer Networking

Omnitech Technical Institute – Networking Engineering Program (Course Work in

Certification- CompTIA A+(5/16), Network (on course for certification 10/16)

TECHNICAL SKILLS

Install and configure PC components (hard drives, memory sticks, I/O adapters)

Select the appropriate components for a custom PC configuration to meet customer specifications or needs

Optimize PC performance using OS utilities ( Performance monitor, Disk management, event viewer)

Utilize TCP/IP protocol suite for network services

Integrate network devices ( hub, switch, router) into LAN/WAN environment

Troubleshoot network using common utilities such as ping, ipconfig, tracert, netstat, net use

Providing support for end user installing and DE-installing desktops, laptops,monitors and printers

Troubleshooting Windows 7, Windows 8, Windows 10, Office Suite 2010, MS 365

Troubleshooting of LAN,and WAN infra, including on-site servers, WAP’s, Routers, and Switches

Imaging new PC’s and deploying out to end users

Provide remote support to off site end users RDP

Acknowledged of Active Directory

EXPERIENCES

Footlocker Inc Atlanta, GA

Assistant Manager, 2002 – January,2016

Key Aspect of Position:

Hired and trained support personnel at local and regional levels

Established in store clinics/ demonstrations of new products

Assisted with audits in the district and store

Manage the sales and audit controls set forth by company standards

Completed and processed payroll for all company employees

Enforced safety procedures following OSHA guidelines and company’s protocols

Provide excellent customer service by paying attention to details of customer requests in a prompt, timely manner

Implemented daily security controls and preventative measures to ensure minimal losses.

Reconcile all bank deposits for opening and closing.

Complied monthly reports for district level personnel

Organize and modify infrastructure of stock room to facilitate the quantity of merchandise received

Facilitate increase percentage of accessories sold by 75%.

Monitoring by the use external and internal visuals to minimize losses

Prioritize weekly reconciliation of shipping and receiving

Design a minimum of 15 store displays per season.

Administer weekly SKU recaps to maintain proper counts of merchandise

Directly responsible for direct vendor relations

Chick-Fil-A Atlanta, GA

Cashier, 2001-2002

Maintained a clean work and dining area.

Assisted and accommodated customer needs.

Prepared and organized stock room upon the arrival of shipment.

Accountable for sales reconciliation and food prep.

Wendy’s Atlanta, GA

Cashier, 1999-2001

Maintained a clean work and dining area.

Assisted and accommodated customer needs.

Prepared and organized stock room upon the arrival of shipment.

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