Customer Service Representative/ warehouse-associate/ laborer

Joachim Byrd-Hilliard

**** ********* **

Chester, VA 23831

Phone: 919-***-**** email: ********@*****.***

Objective

To secure a customer service position that will utilize my below experience and skills to project a positive image for the company

Dynamic customer service professional experienced in both call-center and retail store settings.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Experience

Burt’s Bees, Durham, NC

Customer Service Representative, 1/2009 to 7/2010

Hired to close out telephone order process. Informed customer of new order processes.

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Access online and paper catalog systems to look up product information and availability.

Utilized MACOLA computer system to place orders for Burt’s Bees products and informed customers of estimated delivery dates and totals.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Target Stores, Raleigh, NC

Retail Sales Clerk, 10/2011 to 1/2013

Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.

Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions

Balance drawer at the end of each shift. Assist with store stocking, floor-sets and opening/closing procedures.

Xerox/Humana, Cary, NC

Customer Service Representative, 9/2013 to 1/2014

Hired to perform customer support duties in a support center environment for the Healthcare industry. Informed customer of new policies and procedures.

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of account information

UPS, Morrisville, NC

Processing/Loading, 3/2014 to 2/2015

Hired to manage inventory around the warehouse when shipments arriving in a time manner.

Provide a clean work environment for the workers to preform duties correct. Operate warehouse machinery to perform the proper duties assigned to me.

Xerox/Apple, Raleigh, NC

Customer Technical Support 2/2015 to 6/2015

Hired to provide for inquires for our clients requesting technical support for issues on their product.

Processing orders for clients over the phone, set up appointments for clients to their local retail store

Providing support to co-workers and potential co-workers

Amazon Fulfillment, Hopewell, VA

Fulfillment Associate 8/2015 – 10/2016

Hired to pick customer orders in a timely manner

Check items for quality and correct quantity for customer satisfaction

Packing item with bubble wrap to be shipped to customers

Education

Middle Creek High School, Apex, NC, Diploma, 1/2010

Technology

Trained in MS Word, Excel and PowerPoint

Skilled at operating computerized cash registers, scanners and affiliated POS system, and warehouse forklifts.

Available for all shifts and extended evening/weekend hours

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