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Customer Service Manager

Charlotte, North Carolina, United States
October 28, 2016

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***** ***** ***** **, *********, NC 28277 704-***-****


University of North Carolina Wilmington, Bachelor of Arts Communication Studies, July 2016

Dean’s List (Spring 2015, Fall 2015, Spring 2016), 3.5 GPA in Communication Studies

Skills and Achievements:

Proficiency in WordPress and Microsoft Word, Outlook, Excel, PowerPoint, Access, and Project

Excellent public speaking, presentation, and motivational skills in classroom settings, overseas mission trips, and humanitarian organizations

Exceptional written communication skills covering a wide variety of genres, including research papers, short stories, marketing materials, and website content

Three years of successful management experience at Pop’s Homemade Ice Cream, gaining experience in sales, customer service, and problem solving

Internship experience with The Inspiration Network doing marketing research, writing website content and promotional blurbs, performing SEO, and engaging in Internet marketing through Google ads and social media

Cross-cultural experience during a summer marketing internship with New Song Nicaragua, plus visiting a number of other countries, including New Zealand, Mexico, Honduras, Belize, the Cayman Islands, and the Bahamas.


New Song Nicaragua Managua, Nicaragua June 2015 – July 2015

Moringa Project Manager, performing extensive research into the international marketing and distribution of the Moringa product. Management also included overseeing people and production in a cross-cultural setting.

Inspiration Network Indian Land, SC June 2014 – August 2014

Performed marketing research, wrote website content and promotional blurbs, performed SEO analysis, and engaged in Internet marketing through Google ads and social media.

Pop’s Ice Cream Carolina Beach, NC June 2013 – Present

Assistant manager, including a variety of skills: employee oversight, cooking, making ice cream, customer service and problem solving, and handling money.

T.H. Robertson Funeral Services Charlotte, NC June 2011 – August 2012

Development of computer skills, data entry, and delivery of death certificates and crematory ashes throughout the Charlotte area.

Big Ben’s Better Health Matthews, NC 2010 Present

Founder and owner of a health products marketing and distribution company through my personal website at

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