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Customer Service Manager

Location:
Phoenix, Arizona, United States
Salary:
40000
Posted:
October 28, 2016

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Resume:

Astute and seasoned professional with more than ** years of experience in collections of consumer loans, revolving credit lines, installment loans and mortgage loans. Ability to understand and discuss personal and financial difficulties as well as analyze and negotiate payment arrangements. Demonstrated ability to work in a fast paced environment. Office Manager and Marketing Business. Manufacturing, Training.

MAJOR ACCOMPLISHMENTS

Consistently exceeded monthly collection requirements

Remained in the top five for most dollars collected.

Frequently asked to monitor and evaluate associates calls for quality control feedback

Presently – Licensed Real estate agent with JK Realty 03/2015 to present as well

PROFESSIONAL EXPERIENCE

Commercial Diesel Services - Gilbert, AZ

Manager/ collector

2010-2016

oMarketing and Advertising

oManaging Office, answering phones and Work orders that come in and out. Ordering Parts

oInvoicing and collecting.

o6 Years Parts Runner in company box van fast paced

Americredit – chandler, AZ

Automobile Collector

2004-2010

oBackend collections, obtaining credit bureaus, skip tracing, replevins, granting possible deferments.

oWork closely with agents to secure our collateral.

oCollaborated with programmers and IT to refine and streamline the use of the proprietary system.

oConsistently worked with new staff members to prepare them to be able to negotiate and resolve accounts.

conseco finance – tempe, AZ

credit card collector

1997-2004

oNegotiated arrangements with customers for accounts with serious delinquency status of sixty or more days.

oResponsible for training new associates on dialing system and script.

oEnsured all collectors remained in compliance with Federal and State laws while speaking with customers by monitoring calls.

oConsistently remained in the top five for most dollars collected.

Motorola – Mesa, AZ

semi-conductor specialist

1989-1997

oResponsibilities included wafer processing (aligning and etching wafers) as well as computer graphing, calibration of equipment, particle evaluation, acid changes, inventory control, computer analysis, soldering PC boards and testing finished products.

oAbility to be a leader in my field and learn all operations lead to being the point person during the hiring process of new employees.

EDUCATION

Motorola University (Interaction customer service, microchip certification and excel)

All state interation and communication course

Marcos de niza high school



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