CRAIG CLEMENT

**** ****** *** #**

Sacramento, CA 95825

acxae0@r.postjobfree.com

916-***-****

Professional Summary

Experienced professional with excellent customer service skills. Action-oriented

w ith a strong ability to communicate effectively with technology, executive, and

business audiences.

Core Qualifications

• •

Project a positive demeanor Work as a member of the team,

w illingly providing back-up

• Balance conflicting priorities,

support for co-workers when

ensure the completion of

appropriate and actively

projects, and meet deadlines

supporting group goals

• Demonstrate the ability to

• Exhibit sound judgment and the

foresee problems and prevent

ability to make reasonable

t hem by taking action

decisions in the absence of

• Interact professionally with

direction

customers and associates at all

• Swiftly refer problems/issues to

t imes

t he appropriate person(s) when

• Promptly respond to requests

necessary

w ith accuracy and a courteous

demeanor

Law Office of Nelson and Kennard Sacramento, CA 2007 – August

2016

Collections / Account Representative

• Excellent and friendly customer service

• Successfully collect while maintaining guidelines - FDCPA

• Review and process legal payments, approve lawsuits as directed

• Request garnishments, and liens when necessary

• Negotiate payment arrangements

• Coordinate the rating/pricing of each account

• Overcome stalls and objections and suggest money sources

• Work with Legal Department to execute writs and wage attachments

• Work with difficult accounts (long term delinquent accounts and broken

arrangements)

• Average 100 inbound/outbound calls per day

• Assess individual circumstances and decide upon appropriate action.

Contact this candidate